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“Bad Customer Service” 1 of 5 stars
Review of Courtyard by Marriott Tampa North / I-75 Fletcher

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Courtyard by Marriott Tampa North / I-75 Fletcher
3.0 of 5 Hotel   |   13575 Cypress Glen Lane, Tampa, FL 33637   |  
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Ranked #41 of 160 Hotels in Tampa
Certificate of Excellence
GreenLeadersSilver level
Coral Springs, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bad Customer Service”
1 of 5 stars Reviewed November 8, 2013

I chose this hotel in Tampa while visiting Moffitt Cancer Center with my daughter. It was not my usual hotel but we thought we'd try something new.
To my regret it was not a good decision. I brought my iPad and new Mac Computer with me to the hotel, when I left the room I put the computer under the bed. When I returned back to the room hours later the computer and iPad were gone. Almost two thousand dollars worth of electronics were stolen from my room.
Although the manager was sympathetic I never received any compensation for my loss. Not even on my room, not very good customer service. Very expensive two night stay!!

Stayed October 2013, traveled on business
Helpful?
4 Thank LINDA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, April 15, 2014
Thank you for your review. We are happy to hear you were satisfied with your stay and the ammenties the hotel has to offer. We look forward to having you as our guest in the future. Thank you again for for choosing the Courtyard by Marriott Tampa North. We truly appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

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Macon, Georgia
1 review
5 of 5 stars Reviewed November 5, 2013

I had the pleasure of speaking with Ms. Betty over the phone before arriving at hotel and once I got there, I felt like I already a friend in Tamp! She was so patient, pleasant and professional. Even in the mist of renovations in the lobby, the hotel was beautiful, very clean and comfortable. If ever in the area again, we will definitely book reservations here. Thanks again Ms. Betty! T.Bailey, Macon, Ga

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Natisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, November 7, 2013
Thank you for your review. We are happy to hear you enjoyed Betty's great customer service. We will make sure to recognize Betty and the rest of the staff during our next daily huddle. Thank you for choosing Courtyard Marriott Tampa North and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 5, 2013

Wow! There is a Mrs. Betty on their front desk, wow is the word for her. Newly renovations, Starbucks for the coffee drinkers in lobby. Was there over night went in Mrs. Betty clearly explained that they were still finishing renovating on the lobby, so she gave me a room on the 3rd flood opposite of the work. Slept like a baby! Thanks to GREAT OUTSTNDING SERVICE. Bless you Mrs. Betty and thanks.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, November 7, 2013
We appreciate your feedback and happy to hear that you enjoyed your stay and found Betty to be courteous and helpful. We pride ourselves on guest satisfaction and strive to ensure every guest leaves satisfied. Thank you for staying with us and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
111 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed October 21, 2013

I just recently stayed here at this hotel and I thought the property itself was great and newly refreshed. Clean newly renovated rooms, hallways and lobby. Great Beds and bedding!
Everything in the room was great and I highly enjoyed it!
However checkout was not that great!

I checked in with my Amex CREDIT card for both of my rooms that I had. I reserved with it and they swiped it when I checked in. I do this whenever I stay at a hotel.
When I checked out, I asked the desk clerk to please split my bill in half with mine and my friend's debit cards.. I have never had a problem doing this.. So the desk clerk which was clearly in training asked his supervisor for help before he did anything with our cards and without even asking the desk clerk what I had asked for, she just said hit "F7" which is what you press to authorize the credit card! So NOW after I checked-out they over-authorized my debit card because they put the whole amount on mine!
I wanted my bill split between two cards and that is something VERY simple and I have never had a problem doing when I stay at a hotel?
The reason I use my debit card to check out is because it over-authorizes if you use it when you check-in.. What really annoyed me is that the supervisor said I should have never you used a debit card when I checked in, when I clearly didn't since the desk clerk swiped over my American Express with my debit card when he was checking me out.. and that is something that any manager or any desk agent can see if they go through the change history of my reservation.

I never like to complain about anything when I stay at a hotel because I have been working in the industry for five years and I understand mistakes happen, but for someone to tell me I did something I didn't do and they can even see is just not right!!

Other than that issue, everything else what great. I really enjoyed the hotel and think the property is great!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank JM11traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, November 7, 2013
Thank you for your review. We sincerly apologize for the issue with splitting payment between two credit cards at checkout. We will make sure to review and retrain all assocaites so this does not happen to future guest. We look forward to having you as our guest in the future. Thank you again for for choosing the Courtyard by Marriott Tampa North. We truly appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, Virginia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 17, 2013

Stayed here for three days on a visit with family. Best place we have stayed in for a long time.
Rooms are very functional, large, new and clean. Price includes a good hot breakfast. Staff
was excellent. Definitely will stay here with future visits to this area.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank frank222r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, November 7, 2013
Thank you for your review. We are happy to hear you were satisfied with your stay and the ammenties the hotel has to offer. We look forward to having you as our guest in the future. Thank you again for for choosing the Courtyard by Marriott Tampa North. We truly appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed October 15, 2013

Service was great from the moment I checked in early. Betty and Amanda worked tirelessly to meet all of our needs including helping scheduling the conference room for us for an unexpected last minute business meeting. They even brewed us coffee when the Starbucks station was closed during midday. Thanks to the Courtyard for making our work week a success!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank D A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, October 29, 2013
We appreciate your feedback and are very happy to hear that you enjoyed your stay and found Betty and Amanda to be courteous and helpful. I will let Betty and Amanda know how pleased you were with her service and friendly demeanor. We pride ourselves on guest satisfaction and strive to ensure every guest leaves satisfied. Thank you for choosing the Courtyard by Marriott Tampa North. We truly appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed September 13, 2013

Hello my name is Jerome Hall. She was very helpful during my checkin. Her hospitality was outstanding to say the least. Her mannerism was very genuine and kind. It made me feel welcomed to be guest at the Marriott. My next trip to Tampa, I will definitely consider to stay here again.

v/r
Jerome

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jerome H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, September 23, 2013
We appreciate your feedback and are very happy to hear that you enjoyed your stay and found Betty to be courteous and helpful. I will let Betty know how pleased you were with her service and friendly demeanor. We pride ourselves on guest satisfaction and strive to ensure every guest leaves satisfied. Thank you for choosing the Courtyard by Marriott Tampa North. We truly appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Tampa North / I-75 Fletcher

Address: 13575 Cypress Glen Lane, Tampa, FL 33637
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Tampa
#48 Business Hotel in Tampa
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard by Marriott Tampa North / I-75 Fletcher 3*
Number of rooms: 81
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Also Known As:
Courtyard By Marriott Tampa North/i-75 Fletcher Hotel Tampa
Tampa Marriott
Tampa Courtyard

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