I just recently stayed here at this hotel and I thought the property itself was great and newly refreshed. Clean newly renovated rooms, hallways and lobby. Great Beds and bedding!
Everything in the room was great and I highly enjoyed it!
However checkout was not that great!
I checked in with my Amex CREDIT card for both of my rooms that I had. I reserved with it and they swiped it when I checked in. I do this whenever I stay at a hotel.
When I checked out, I asked the desk clerk to please split my bill in half with mine and my friend's debit cards.. I have never had a problem doing this.. So the desk clerk which was clearly in training asked his supervisor for help before he did anything with our cards and without even asking the desk clerk what I had asked for, she just said hit "F7" which is what you press to authorize the credit card! So NOW after I checked-out they over-authorized my debit card because they put the whole amount on mine!
I wanted my bill split between two cards and that is something VERY simple and I have never had a problem doing when I stay at a hotel?
The reason I use my debit card to check out is because it over-authorizes if you use it when you check-in.. What really annoyed me is that the supervisor said I should have never you used a debit card when I checked in, when I clearly didn't since the desk clerk swiped over my American Express with my debit card when he was checking me out.. and that is something that any manager or any desk agent can see if they go through the change history of my reservation.
I never like to complain about anything when I stay at a hotel because I have been working in the industry for five years and I understand mistakes happen, but for someone to tell me I did something I didn't do and they can even see is just not right!!
Other than that issue, everything else what great. I really enjoyed the hotel and think the property is great!
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- Also Known As:
- Courtyard By Marriott Tampa North/i-75 Fletcher Hotel Tampa
- Tampa Marriott
- Tampa Courtyard