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“Disappointed” 2 of 5 stars
Review of Courtyard by Marriott Tampa North / I-75 Fletcher

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Courtyard by Marriott Tampa North / I-75 Fletcher
3.0 of 5 Hotel   |   13575 Cypress Glen Lane, Tampa, FL 33637   |  
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Free Parking
Ranked #32 of 159 hotels in Tampa
GreenLeadersSilver level
Jupiter, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed”
2 of 5 stars Reviewed August 23, 2012

We brought our son to USF for the fall semester so we chose what we thought would be the best hotel near the university. Thinking that the Marriott name would hold true to its reputation, we found it disappointing. The pull out bed our son had to sleep on was filthy, squeaky, and terribly uncomfortable. The closet had a soured smell which made me leery to even pull out the linens for his pull out. The walls were marked up- scuffs and perhaps mildew in the vanity area. The bathroom trash can was not emptied and floor was sticky. When we go up for family weekend next month, we will not be staying there again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGeneralManager, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, August 28, 2012
Dear Guest,

Thank you for you feedback regarding your stay with us at the Courtyard Tampa North. I would like to apologize for any inconvenience that was experienced during your stay. I will be sure to share this information with our housekeeping department and address the concerns you expressed in your posting. We pride ourselves on providing superior service and clean rooms and greatly appreciate your feedback. I am happy to let you know that we will begin a major renovation in November that will cover all the guest rooms and public areas. I do hope that you will give us the opportunity to serve you again when you return to the Tampa area. Again, thank you.

Best regards.
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113 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2012

Nice, quiet location. Very clean. Pool is very small but big enough for our kiddos to cool off. 5 min. to Busch Gardens/Adv. Island. Close to shopping and restaurants. The room had a refrig, a microwave would have been great. Basic amenities, laundry and a workout room. Small area to purchase snacks. A bonus would be breakfast included. The staff was very friendly and helpful.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGeneralManager, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, July 31, 2012
Dear Guest,

I am happy to see that our convenient location to local attractions, shopping and restaurants made your stay a pleasant one. I am also happy to hear that our staff met your expectations. I thank you for your feedback and again, thank you for your business. If you are in the area again we hope that you will choose the Courtyard Tampa North for your accomodations.

Regards,

Tim Goza
General Manager
cy.tpacy.gm@marriott.com
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Pembroke Pines, Florida
Top Contributor
70 reviews 70 reviews
53 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 9, 2012

Stopped here with the family on our way through Tampa heading out of Florida on a road trip. Older hotel, still nice for the money and rooms are comfortable. In a very quiet neighborhood and the staff was ok.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGeneralManager, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, July 31, 2012
Dear Guest,

Thank you for your review of our hotel. I am glad to see that our location was convenient for you and your family while traveling through Florida. I am also pleased to let you know that we will be renovating the property starting in November and hope that you will stay with us again on your next trip. Your business is greatly appreciated.

Regards,

Tim Goza
General Manager
cy.tpacy.gm@marriott.com
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West Wilts, UK
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 14, 2012 via mobile

We are currently on our honeymoon, and stopped off here on our way around Florida by car. The hotel is everything mentioned above; the rooms are clean and quiet with comfortable beds, the fitness centre and pool welcome extras, and the staff friendly and welcoming.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, January 31, 2014
We appreciate your feedback and happy to hear that you enjoyed your stay and found our staff to be courteous and helpful. We pride ourselves on guest satisfaction and strive to ensure every guest leaves satisfied. Thank you for staying with us and we hope to see you again.
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floRida
Top Contributor
160 reviews 160 reviews
34 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 27, 2012

Husband was in a bind and stuck in Tampa overnight. Steve at the front desk was a life saver and provided amazing customer service. Wish every hotel had a Steve at the front desk. Can't thank him enough. In addition was a nice hotel with comfortable beds and up to the Courtyard brand standards. Close to Busch Gardens which is a great theme park for roller coaster enthusiasts and families alike.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTampaNorth, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, January 31, 2014
We appreciate your feedback and happy to hear that you enjoyed your stay and found our staff to be courteous and helpful. We pride ourselves on guest satisfaction and strive to ensure every guest leaves satisfied. Thank you for staying with us and we hope to see you again.
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USA
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 21, 2012

For those who travel to Courtyard hotels frequently, you know exactly what to expect from the moment you walk into the lobby. This Courtyard is no exception... a standard business hotel with friendly service and clean rooms.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGeneralManager, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, April 23, 2012
Dear Guest,

Thank you for your review. Your business is much appreciated and we do value your feedback. I will be sure to share them with the hotel associates. Should your travels bring you back to the Tampa area we hope that you will choose us again.

Best regards,

Tim Goza
General Manager
Courtyard Tamp North
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Fort Lauderdale, Florida
Top Contributor
82 reviews 82 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed March 24, 2012

For those who've stayed at Courtyards in the past, you can expect another familiar experience. Everything about this hotel is "typical" to Courtyards. If you're visiting Busch Gardens, USF or other companies or sites in north Tampa, this is a decent place to stay.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGeneralManager, General Manager at Courtyard by Marriott Tampa North / I-75 Fletcher, responded to this review, April 6, 2012
Thank you for staying at our Courtyard and providing your feedback. I am glad that you found our location convenient to the local attractions and businesses in the North Tampa area. We value all our guests and I will definitely share all of your comments with my team to ensure that future guests do not leave us with the same impression.

Again, I thank you for staying with us and hope that you will provide us the opportunity to serve you again if your travels bring you back to the Tampa area.

Sincerely,

Tim Goza
General Manager
cy.tpacy.gm@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Tampa North / I-75 Fletcher

Address: 13575 Cypress Glen Lane, Tampa, FL 33637
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Tampa
#32 Luxury Hotel in Tampa
#32 Spa Hotel in Tampa
#33 Family Hotel in Tampa
#38 Romantic Hotel in Tampa
#42 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Tampa North / I-75 Fletcher 3*
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Also Known As:
Courtyard By Marriott Tampa North/i-75 Fletcher Hotel Tampa
Tampa Marriott
Tampa Courtyard

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