We were impressed with this hotel. We stayed here for 2 nights before heading off on a cruise.
First of all, shuttle service:
Free shuttle service from the airport was very convenient, and we didn't have to wait too long before being picked up.
We used the free shuttle multiple times during our stay, and the drivers were great, and again, service was fairly quick.
We paid $40 for hotel shuttle service to and from the port of Tampa as it's a ways outside the 3 mile radius that they service for free. Service on our way down to the port was smooth. After our cruise, service wasn't as good (perhaps because we were no longer staying at the hotel?? - however, we had still paid for this shuttle service). When I called the front desk to be picked up from the port, they seemed confused, and at first, told me they don't service that area. Had to be put on hold while they sorted this out, and realized, yes, they do pick people up here (ya think??) Then the shuttle was very crowded on the way back from the port, and our luggage was absolutely crammed into the back because we were carrying too many people. We also did several stops/detours even though we had a plane to catch, which was frustrating. They should be more prepared, and have multiple shuttles running on days with cruise ships arrivals/departures.
Front desk staff was very friendly, and always made us feel at home. They were very helpful, although I would recommend they get proper maps of the hotel area (they didn't have any!) Concierge service could definitely be improved to match the rest of the front desk service levels. They were also not as familiar as they could be with bus routes (they brought us to the wrong bus stop and we had to wait there a while before the next bus driver told us the proper stop to wait at). Again, very helpful, but concierge services leave something to be desired.
The room was very nice: spacious, with a separate sitting area, a nice TV, mini-fridge. The bed and washroom were clean and modern. We definitely enjoyed the room.
The free breakfast each morning is a great deal; they had a fair amount of options, not just a limited continental breakfast, but some hot food options as well.
The location of the hotel is ok, but if you want to explore Tampa, it's better to stay closer to downtown. The Hyatt is close to a few shopping malls, but not much else, it's a good 15 minute drive away from the ports & the heart of the city. Walking at night in this area didn't make us feel 100% safe, as there weren't a lot of pedestrians around, or people at all.
Overall, a really good hotel, especially for the money. Would definitely stay here again, unless we wanted to explore the actual city of Tampa more, in which case we would stay downtown.
- Official Description (provided by the hotel):
- A favorite of both business and leisure travelers, AmeriSuites hotels offer guests an attractively designed suite with 25% more space than a traditional hotel room and all the comforts of home. Most AmeriSuites provide guests with amenities such as kitchenettes with microwaves and refrigerators, complimentary Bountiful Breakfast Buffet, fitness rooms and pools. ... more less
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- Also Known As:
- Hyatt Place Tampa Airport/Westshore Hotel Tampa
- Tampa Hyatt
- Hyatt Tampa