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“Room and ammenities” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Tampa Airport - Westshore

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DoubleTree by Hilton Hotel Tampa Airport - Westshore
3.5 of 5 Hotel   |   4500 West Cypress Street, Tampa, FL 33607   |  
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2x HHonors Points
Ranked #77 of 159 Hotels in Tampa
Bradenton, United States
1 review
“Room and ammenities”
3 of 5 stars Reviewed August 19, 2014

Very Happy the first time we stayed at this hotel. This time, disappointed. No safe in room, no fridge, I had to take the leaves out of the pool so I could swim. You would think that in the middle of August the staff would make sure the pool is in pristine condition, as people would definitely use it at this time of year.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 25, 2014
It is disheartening to read that your recent experience at our hotel did not meet your expectations. We encourage our guests to reach out to us with any concerns, so that we may immediately work to improve their experience. Thank you for sharing your comments with us; we will utilize them to help us improve future experiences for everyone. We hope to have a chance to re-gain your trust in our hotel and we thank you for sharing your experience with us.
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1,066 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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English first
Skokie, IL, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 19, 2014

Nice hotel - good AC, which was a must in August! We had drinks and appetizers in the sports bar downstairs, and we very pleased. The hotel is close to the airport, and an easy jump onto the highway to get downtown too. The steakhouse next door was also excellent! Room was clean and comfortable and staff was attentive.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 25, 2014
August in Florida can certainly be challenging and we’re delighted that our comfortable accommodations made your visit so enjoyable. It is always our goal to provide our guests with the utmost in comfort and convenience, and it seems we met that goal with your stay. Thank you for mentioning the added benefit of our central location and for your kind comments for our staff. The pleasure would be ours to have you return to the DoubleTree by Hilton Hotel Tampa Airport – Westshore.
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Naples, Florida, USA
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 19, 2014

The room is musty and there are signs of old water stains about 2 feet wide in the room. Around 2am realized my eyes were irritated and I was stuffy. Could be mold or just that I have to have fan on and the window unit is pulling in stuff from outside.

All this could be over looked if not for children running up and down the halls and into each others rooms slamming the doors til 2am- asking them nicely to play in their own rooms and not in the hall and then front desk dispatching security only temporarily stopped them.

Any room on the back side of the hotel will have the same outdoor noise specifially loud semi trucks that never end 3a-6a. The highway traffic is louder than my air conditioner.

Also, Garbage trucks picking up at hotel and restaurant next door from 4-445 which beeping at back up as well as large slams when dumpsters dropped. (I get this is necessary. )

I will never return. So many options nearby making me regret my 189 spent here.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 25, 2014
We certainly do apologize for any inconveniences or noise disturbances you may have experienced while staying with us. Our central location makes it easy for our guests to have access to many areas of Tampa, but that convenience can sometimes bring a bit of outdoor busyness to the area. We do hope to have another opportunity to fully impress you with all that we have to offer and we thank you for your review.
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Orlando, United States
1 review
2 of 5 stars Reviewed August 18, 2014

Customer service was excellent, best ever. Too bad hotel looks run down. Decoration is dated. Carpet in common areas, specially in hallways was dirty as well as air vents. There were to many zig zag turns to get to rooms on 1st floor. No ice machine at 1st floor.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 25, 2014
While we’re very happy to hear that our dedicated staff worked to create the most memorable experience for you, we do regret that certain aspects of your stay were not as enjoyable. We are currently in the process of upgrades and are working to create a much more pleasant atmosphere throughout our hotel. We hope to have another opportunity to welcome you back where you can experience all we have to offer. Thank you for your review.
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Miami
2 reviews
3 of 5 stars Reviewed August 18, 2014

staff,-excellent, they have mastered the art of customer service atmosphere-welcoming, staff friendly, helpful, even additional guest were pleasant appearance-poor my particular room could have used some maintenance

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 25, 2014
It’s always nice to hear when our guests are pleased with the service levels that they receive while staying at the DoubleTree by Hilton Hotel Tampa Airport – Westshore. We do apologize for any challenges that you encountered within your guestroom and we will have our Housekeeping team look into any problems that may have occurred. Thank you for your review and please, come and stay with us again soon!
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DELAND
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 16, 2014

Surrounded by water and trees. Catch a shuttle to great restaurant Rusty Pelican. Lovely suite large rooms. Great beds and linens. Kitchen area. Two huge windows overlooking bay. Sunsets. Can't beat it here. Coming back in two months.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
While your visit to the Tampa area sounds wonderful, we think you may have posted your review for another hotel to our page. The DoubleTree by Hilton Hotel Tampa Airport – Westshore is in a great location, but unfortunately does not have bay views as you stated. We’d love to welcome you to our hotel in the future and we hope it’s soon.
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Fayetteville, North Carolina
1 review
1 of 5 stars Reviewed August 14, 2014

First of all the "king sized bed" was a queen at best. Our room was on the end and was very loud. The room smelled of mildew. The air conditioning ran the whole time and was very loud. The breakfast was ok...at $17 a person, that's ridiculous! I figured there would be at least a free continental. Went into the buffet which included a omlette bar. Had no idea it would cost my husband and I, $35 plus a $10 tip that they added to my card (because I wasn't leaving any tip after that sticker shock) that I found later after I got home and checked my account. This was the WORST experience I have ever had with Hilton. Definitely will not stay there again while in Tampa.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
We are truly sorry to hear that we failed to exceed your expectations during your recent stay with us. We do appreciate you bringing your concerns to our attention, which gives us the ability to further improve our services for future guests. Your time is certainly valuable and we a grateful that you took a moment to share with us. Our hope would be to have another opportunity to welcome you back and we hope it’s soon.
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Additional Information about DoubleTree by Hilton Hotel Tampa Airport - Westshore

Address: 4500 West Cypress Street, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #77 of 159 Hotels in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Tampa Airport - Westshore 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
DoubleTree by Hilton Tampa Airport - Westshore is close to everything that you're looking for in Tampa Bay! Located only 5 minutes from Tampa International Airport, our Tampa hotel is an ideal choice for the business traveler, sports enthusiast, family vacation, large and small meeting, wedding or social event. Our complimentary, 24-hour airport shuttle service makes it easy and affordable to get to the hotel. The DoubleTree by Hilton in Tampa is surrounded by the Bay Area's finest dining, shopping and entertainment. We are just minutes from Busch Gardens, University of South Florida, Port of Tampa, Downtown Tampa, Tampa Convention Center, University of Tampa, The Florida Aquarium and Historic Ybor City. Award-winning Gulf Beaches and other area attractions, such as Lowry Park Zoo, Adventure Island, MOSI, Salvador Dali Museum, Tampa Bay Performing Arts Center and Tampa Museum of Art are all a short drive from the hotel.We are located in Tampa's Westshore District, Florida's largest business center and a premier destination for meetings. Raymond James Stadium, home of the NFL Tampa Bay Buccaneers and USF Bulls Football, is only 5 minutes from our doors. Steinbrenner Field, spring training home of New York Yankees is also 5 minutes from the hotel and the St. Pete Times Forum, home to the NHL Tampa Bay Lightning is a 10 minute drive. The DoubleTree by Hilton is central to all of Tampa's fine sports venues, including the Ed Radice Sports Complex. ... more   less 
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Also Known As:
Doubletree By Hilton Tampa Airport - Westshore Hotel Tampa
Tampa Doubletree
Doubletree Tampa

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