We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I expected from a Hilton hotel” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Tampa Airport - Westshore

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree by Hilton Hotel Tampa Airport - Westshore to your Saves list
DoubleTree by Hilton Hotel Tampa Airport - Westshore
3.5 of 5 Hotel   |   4500 West Cypress Street, Tampa, FL 33607   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
2x HHonors Points
Ranked #77 of 159 Hotels in Tampa
Chesapeake, United States
1 review
“Not what I expected from a Hilton hotel”
3 of 5 stars Reviewed August 13, 2014

Although the staff was excellent and there was a good breakfast every morning the room was loud and was very damp. The Air Conditioning unit was very loud and ran constantly. When I turned the unit down the room became musty, hot, and smelled bad within minutes. Every morning my clothing felt wet from the damp conditions in the room. I expected much more from a Hilton hotel and being an HHonors member I was even more disappointed.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
We are disappointed to learn that your stay with us was not as expected and regret any inconveniences you may have experienced. Our commitment to customer satisfaction is our highest priority and it is our hope that our guests will reach out to us during their stays to address any concerns, so we can get you back to enjoying your stay. We hope you will have the opportunity to return and enjoy a stay that exceeds your expectations. Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,029 reviews from our community

Traveler rating
    336
    298
    231
    102
    62
See reviews for
181
205
87
433
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Naples, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 13, 2014

When we arrived, I went to the HHonors desk to check in. Your agent, Lola was at the other end of the counter working on a computer. She ignored me for at least 10 minutes. Then another guest arrived to check in. Lola left the front desk and went to the back. She returned a couple of minutes later and began checking the other guest in. I asked if Lola "thought I waiting for a bus?", to which she replied that she was taking care of this guest. After another 5 minutes another agent came up from the back and checked me in. This agent was very nice and efficient, as was all the rest of the staff I encountered during our stay. Other than the chick in process, our stay at your hotel and all the staff was very good. I plan to write a letter to Mr. Christopher J. Nassetta, describing my problem and suggesting that Amber, the hotel manager, be made aware of her staff.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
Please accept our apologies regarding any difficulties you may have experienced during the check-in process at our hotel. Your comments have been shared with our staff and we are working to address your concerns. We greatly appreciate the time you’ve taken to bring this point to our attention. It is our hope to have an opportunity to welcome you back to enjoy all we have to offer and renew your trust in our brand. Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2014 via mobile

I enjoyed one night here and found the staff to be very accommodating and quick to respond. Great for a couple of nights near the airport. Convenient shuttle. Food a bit expensive and no real light fare for the vegetarians. Musty halls and could use new carpets in rooms.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
Thank you for your kind feedback regarding your stay. We are thrilled that you were able to enjoy our complimentary airport shuttle and we look forward to sharing your comments with our team. We hope to welcome you back to the DoubleTree by Hilton Hotel Tampa Airport – Westshore the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

This is something out of this world. I went to Tampa and I found this hidden treasure. My family and I love the personnel of the hotel who made my stay so comfortable that I decided to book another night. The room was very clean and people of the bar were very cooperative. The only issue I found is that like me when I wanted to stay over I had to do it using this application.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
Thank you so much for your kind words regarding your recent stay at the DoubleTree by Hilton Hotel Tampa Airport – Westshore. It was wonderful to have had you’re here and to learn that your stay provided you with the comfort you needed during your visit. It would be our pleasure to welcome you back very soon and we thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 11, 2014

Lobby and facilities nice. However older rooms that were small. Also air conditioners are located at the back wall (not central airconditioners). The air would blow directly on the bed closest to it. Like being in a blizzard. had to put blanket over ac to partially cover it and cut down the air blowing directly on the bed.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
We appreciate your comments regarding your stay with us and we will have our maintenance team look into the A/C and address any fixes needed. For future stays, do not hesitate to make us aware of any concerns you may have, so that we may promptly work on improving your stay. It is our hope to have you return to experience our hotel from a renewed perspective.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, FL
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

Not much within walking distance, but close to a mall as well as a number of places to eat if you have a car. It would have been nice if they had a complimentary breakfast. The hotel was average when compared to other chains. The bed was quite comfortable and the wireless internet was reasonably fast.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 14, 2014
We’re delighted to hear that your recent stay at the DoubleTree by Hilton Hotel Tampa Airport – Westshore was restful and comfortable. Our convenient location makes it easy for our guests to fully enjoy the area, and if you enjoy a leisurely walk, the Westshore Plaza is only about 20 minutes away by foot. Thank you for sharing your experience and we hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 9, 2014

You guys cannot operate a hotel chain like this! Especially one that you tout as an upscale brand. The carpet is nasty. The drapes are nasty. The upholstery is nasty. Even the ironing board doesn't perform right. And when are you guys going to finally step up and tell guests it's a NO SMOKING hotel. There were so many guests outside the front door smoking, I almost got lung cancer trying to get to my car. This hotel is a disgrace. Seriously.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review, August 21, 2014
We are truly disappointed to hear that your recent stay with us was so challenging. We are in the midst of upgrades and are working hard to replace many of the items you spoke about in your review. Knowing that we did not achieve the high standard which our guests expect of us deeply concerns us and we will work harder to provide the utmost in care and concern in the future. Your comments will be discussed with our management team in order to work towards providing a better atmosphere inside and outside of our hotel. Thank you for sharing your review with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree by Hilton Hotel Tampa Airport - Westshore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Tampa Airport - Westshore

Address: 4500 West Cypress Street, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #77 of 159 Hotels in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Tampa Airport - Westshore 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
DoubleTree by Hilton Tampa Airport - Westshore is close to everything that you're looking for in Tampa Bay! Located only 5 minutes from Tampa International Airport, our Tampa hotel is an ideal choice for the business traveler, sports enthusiast, family vacation, large and small meeting, wedding or social event. Our complimentary, 24-hour airport shuttle service makes it easy and affordable to get to the hotel. The DoubleTree by Hilton in Tampa is surrounded by the Bay Area's finest dining, shopping and entertainment. We are just minutes from Busch Gardens, University of South Florida, Port of Tampa, Downtown Tampa, Tampa Convention Center, University of Tampa, The Florida Aquarium and Historic Ybor City. Award-winning Gulf Beaches and other area attractions, such as Lowry Park Zoo, Adventure Island, MOSI, Salvador Dali Museum, Tampa Bay Performing Arts Center and Tampa Museum of Art are all a short drive from the hotel.We are located in Tampa's Westshore District, Florida's largest business center and a premier destination for meetings. Raymond James Stadium, home of the NFL Tampa Bay Buccaneers and USF Bulls Football, is only 5 minutes from our doors. Steinbrenner Field, spring training home of New York Yankees is also 5 minutes from the hotel and the St. Pete Times Forum, home to the NHL Tampa Bay Lightning is a 10 minute drive. The DoubleTree by Hilton is central to all of Tampa's fine sports venues, including the Ed Radice Sports Complex. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Expedia, Booking.com, Hilton Hotels, Orbitz, HotelTravel.com, Hotels.com, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your DoubleTree by Hilton Hotel Tampa Airport - Westshore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Tampa Airport - Westshore Hotel Tampa
Tampa Doubletree
Doubletree Tampa

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel Tampa Airport - Westshore, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.