As a Diamond Hhonors member with Hilton as well as obtaining the highest level with other major hotel chains, I do a lot of traveling. I would like to take my hat off to the employees at this hotel. It is great to see employees that enjoy their work environment and that has to be an extension of the management at this hotel.
I was checked in by Holly who was pregnant, on her feet, and providing me with excellent service with my early check-in. She did apologize 100 times that there were not any rooms available on the honor club floor and placed me in the best and quietest room that was available. Holly also extended to me the courtesy of changing my room when a better room comes available.
I would have to say that to my ignorance, I thought all DoubleTree hotels were either all suite hotels or had an ample amount of suites. This is the first location that did lack suites. I stayed in a room on the first floor by the pool. I believe this hotel is due for a renovation but if not then it is in badly need of a renovation. The room that I stayed in was small or smaller than what I am accustomed to with major hotels. I did have an issue with the shower not draining properly which left dirt in the tub. I was only at this hotel for one night so I waited until I checked out to notify the front desk.
The restaurant staff was wonderful. I had Jenny wait on me and she was visible at all times providing constant service with a smile. The omelet chef Noel was also a delight. Noel was able to multitask by creating short conversations with guests while he was preparing their omelets. The part that I enjoyed seeing the most about Noel is his care about his work area. When there were not guests waiting for omelets, Noel went around and held the lids of serving stations open for guests. Excellent service!
When I checked out and notified the front desk of the issue with the room, Maritza immediately notified engineering. The three front desk members, Maritza, Lisa, and Deborah all tended to me to make sure that my concern was addressed and I enjoyed seeing them working together like a choir to make sure that I left the hotel happy.
After I checked out, I realized that I left a shirt in the closet. I then contacted Maritza at the front desk and she immediately notified housekeeping and sent one person from the front desk to check the room. I did receive a return call from Ms. Joseph who advised that she was in possession of the shirt. Maritza did take it upon herself to secure the shirt for me and it was waiting for me at the front desk when I retrieved it two days later.
The only issue that I ran into was with one shuttle driver who did not effect the way that I viewed the hotel as a whole. Unfortunately, this driver does understand customer service and working intelligently. The shuttles were running late and there were guests that were frustrated. When the driver arrived, he was the least bit attentive to the guests that were waiting for transportation. Unfortunately, he was not able to multitask. He was dropping off an airline crew from the airport when I approached the shuttle with my bags to be loaded onto the shuttle. The driver removed the bags of the crew and closed the door advising me that I would need to wait until he check in the crew. Unless it is against policy which it probably is not, the driver should have placed my bags on the shuttle and then proceeded inside with the crew to see if someone at the front desk could provide assistance in checking in the airline crew members. The driver was already over 20 minutes behind schedule so that would have been the way to work intelligently. I returned inside the hotel where I sought air conditioning from the Florida heat where I waited with one other guest for the driver to complete the check in of the airline crew. During the service from this one driver, he was extremely flustered and frustrated during our shuttle service run. Even though he was waiting for one, I know that there is no way that he was expecting a tip after providing terrible customer service.
As you can see, excellence in customer service is a priority at this hotel with the main hotel staff. This hotel is on my list to return to and experience the rooms on the club floor.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Tampa Airport - Westshore is close to everything that you're looking for in Tampa Bay! Located only 5 minutes from Tampa International Airport, our Tampa hotel is an ideal choice for the business traveler, sports enthusiast, family vacation, large and small meeting, wedding or social event. Our complimentary, 24-hour airport shuttle service makes it easy and affordable to get to the hotel. The DoubleTree by Hilton in Tampa is surrounded by the Bay Area's finest dining, shopping and entertainment. We are just minutes from Busch Gardens, University of South Florida, Port of Tampa, Downtown Tampa, Tampa Convention Center, University of Tampa, The Florida Aquarium and Historic Ybor City. Award-winning Gulf Beaches and other area attractions, such as Lowry Park Zoo, Adventure Island, MOSI, Salvador Dali Museum, Tampa Bay Performing Arts Center and Tampa Museum of Art are all a short drive from the hotel.We are located in Tampa's Westshore District, Florida's largest business center and a premier destination for meetings. Raymond James Stadium, home of the NFL Tampa Bay Buccaneers and USF Bulls Football, is only 5 minutes from our doors. Steinbrenner Field, spring training home of New York Yankees is also 5 minutes from the hotel and the St. Pete Times Forum, home to the NHL Tampa Bay Lightning is a 10 minute drive. The DoubleTree by Hilton is central to all of Tampa's fine sports venues, including the Ed Radice Sports Complex. ... more less
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- Also Known As:
- Doubletree By Hilton Tampa Airport - Westshore Hotel Tampa
- Tampa Doubletree
- Doubletree Tampa