First of all I WOULD stay at this hotel again...it has a great location and is reasonable. The rooms are a little dated but I think that they have made great efforts to improve its appearance. However if my two nights here were going to be gaged by how I was checked in at the front desk (by manager nonetheless) I would NEVER stay here again. There was no smile, no welcome to Doubletree, it was more of we were bothering her by doing a check in. WE had to ask about parking, elevators...etc. That should be offered by the front desk...it only takes a few moments and means so much when you are checking in..first impressions are VERY important.My goodness and when we asked her directions to the Times Forum (to see a hockey game) you would have thought we were asking for a room with a jacuzzi! She sighed...looked it up on mapquest, printed it out and shoved the papers at us. I am thinking that since she is the manager and she has climbed up the ladder she doesnt feel it is necessary to make efforts with customer service anymore...her days of trying to prove that she can do the job well are over? What kind of role model is she for the others? Everyone can have a bad day but unfortunately when you have accepted a job in the world of customer service, you leave those feelings at home and come to work putting those feelings / thoughts aside. I cannot say enough about the kindness of the other staff though...they really made up for where she was lacking. They are the reason that I would stay here again.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Tampa Airport - Westshore is close to everything that you're looking for in Tampa Bay! Located only 5 minutes from Tampa International Airport, our Tampa hotel is an ideal choice for the business traveler, sports enthusiast, family vacation, large and small meeting, wedding or social event. Our complimentary, 24-hour airport shuttle service makes it easy and affordable to get to the hotel. The DoubleTree by Hilton in Tampa is surrounded by the Bay Area's finest dining, shopping and entertainment. We are just minutes from Busch Gardens, University of South Florida, Port of Tampa, Downtown Tampa, Tampa Convention Center, University of Tampa, The Florida Aquarium and Historic Ybor City. Award-winning Gulf Beaches and other area attractions, such as Lowry Park Zoo, Adventure Island, MOSI, Salvador Dali Museum, Tampa Bay Performing Arts Center and Tampa Museum of Art are all a short drive from the hotel.We are located in Tampa's Westshore District, Florida's largest business center and a premier destination for meetings. Raymond James Stadium, home of the NFL Tampa Bay Buccaneers and USF Bulls Football, is only 5 minutes from our doors. Steinbrenner Field, spring training home of New York Yankees is also 5 minutes from the hotel and the St. Pete Times Forum, home to the NHL Tampa Bay Lightning is a 10 minute drive. The DoubleTree by Hilton is central to all of Tampa's fine sports venues, including the Ed Radice Sports Complex. ... more less
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- Also Known As:
- Doubletree By Hilton Tampa Airport - Westshore Hotel Tampa
- Tampa Doubletree
- Doubletree Tampa