If it was so awful the first time why did I go back?
Traveling as part of a group I had no choice. And since my room was paid for by the company, I figured even if it was terrible again, I'd find something to like.
Whatever the renovations were that they were doing last time in 2007, I have no idea what they were or where they are. The place is musty, dusty, dated, scuffed up and in dire need of a redo. No where near the other Westins I've visited.
The hallways are still dark, dingy and uncomfortably over-airconditioned. I mean really freezing - obviously very wasteful, in addition to being annoying. The beds are still not Heavenly, nor are the unseasonably weighty linens. At $20 plus tips, parking is expensive. Self-park is $15, so not much of a savings. Ridiculous.
The window in our room opened the first day - then broke. The repairman spent about 30 minutes trying to fix it, but said he could not - thus the musty smell worsened. Housekeepers are still poorly trained - and throw your pillows on the dirty carpet while they're making your bed. There does not appear to be a vacuum in sight. A big pile of crumbs on the carpet outside a service closet in the hall remained there for our entire four-day stay.
Room service is still mediocre and dirty trays lay out in the hallways for hours.
First night in, our TV did not have a CBS station anywhere on the dial, though one was listed as being part of the line-up. All I wanted to do was watch Letterman. Four phone calls later no one could help. The first two people had never heard of CBS. The next two tried to help - one offered to call engineering - then called back to say their "guy" had just gone home. (Would hate to have my toilet overflow at 3 am in this place!).
Next day the guy came, changed out some equipment - and all was fixed. But it took 40 minutes, and ate up my morning. As the stay progressed, some channels came in and out.
WiFi was expensive and the usual hassle. When will hotels learn - WiFi should be a given! Like turning on the tap. It should just be there. It shouldn't be a procedure or cost extra. It's part of everyone's life now.
The oddest thing about this hotel is the layout. Upon walking through the front door from the valet, there is no lobby or anyone to greet you. Instead it's rooms and rooms of dead ballroom space. To get around - you go up a flight to the lobby that looks like old office space. Up another flight is the 'gym' (which is a joke - not much bigger than a utility room), and down a weird side hallway is a special "pool elevator" - a super creaky beat-up service elevator that then takes you back DOWN 3 floors (tho it doesn't "say" that) - to finally - the pool: Small, not the least bit resort-like. Looks like an added-on-after-the-fact deck or any motel pool at the side of the road.
Most sadly the place is surrounded by beautiful waters, Bay, etc - but there' s no access from any of the public spaces. As difficult and uninviting as it is to get to the pool, getting to the docks and near the water means walking around the property. It's just bizarre to be in such a beautiful setting and be stuck in a building that not only doesn't open in the back - but does everything possible to keep you from what's out back.
Vow: Never again, no matter who's paying.