Stayed with my family 5 days. GREAT SERVICE!!! They forgot to empty the fridge inside our hotel room. I called the front desk right away. The supervisor of housekeeping named Jorge came up and apologize to us and sent us a snack basket. The front desk called us and offered us a free wifi for the rest of our stay w/c cost $39.00 worth. The room was nice and the view was beautiful. Theres a convention going on over the weekend so we want to check out the night before to avoid the crowd in the morning. So we asked about a movie rental, the lady offered us a free one movie rental w./c cost $17.00. We left the place satisfied and smiling. If you want to go to Bush garden or Adventure Island just ask the front desk for direction and they will provide you with the print out for directions. The pool is small and I believe they need to update it, newspaper is provided for free everyday. Called about the water bottle, disregard the charge of $3.99 for the second bottle that the sign says they will charge you. Westin policy is stopping that. Ask for how many bottles you want for no charge. Over all, Great Experience for myself and family.