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“Not bad, but one big deficiency” 3 of 5 stars
Review of Westin Tampa Harbour Island

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Westin Tampa Harbour Island
4.0 of 5 Hotel   |   725 S. Harbour Island Blvd., Tampa, FL 33602 (Formerly Wyndham Harbour Island)   |  
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Ranked #24 of 159 hotels in Tampa
Gainesville, Florida
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Not bad, but one big deficiency”
3 of 5 stars Reviewed March 25, 2013

We enjoyed staying here. It was a quick stay. The good things- It's close to a lot of restaurants and is being renovated. It's got a nice bar and easy parking.

The bad- We were staying with a 3 yr old and requested a roll-away bed or cot. They were out and tried to substitute a crib. He was able to climb out after 3 seconds. Tried to pull out the crib mattress and put on the floor, but not even close. That meant 3 in a bed and barely any sleep. Elevators are under renovation which meant a long wait, but that's okay. Here's a complaint I always have, and this is pretty standard at any hotel. You supply 3 packs of coffee in the room along with 2 cups and enough sugar, but how about more than 2 little tiny creamer cups??

Called the front desk a few times and they were very helpful.

Room Tip: If there's a convention going on, ask where those people are staying so you can avoid the floor...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 26, 2013
Thank you for choosing the Westin palamedes79!
It is wonderful to know that you enjoyed your stay here. We apologize for the inconveniences you experienced and they have been shared with our entire staff so that we may improve these services that we provide.
We hope that any trips back to Tampa bring you back here to the Westin Tampa Harbour Island!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2013

I am writing to tell you what a great job your employees did to make sure we enjoyed our stay at your hotel. We stayed at the Westin Tampa Harbour Island February 24-26, 2013. We were extremely pleased with everyone's outstanding service starting from the moment we checked in.

When we checked in, the woman at the desk was very patient & happily answered our many questions about Tampa as we were first time visitors. That evening the gentleman delivering our ice told us about Tampa's many different neighborhoods & the restaurants we might enjoy in each. The next morning when I spoke to Claudio about problems with our room he made sure to go above & above any of my expectations to make it right. As we were leaving, two men at the door/valet booth called a taxi to take us to the airport. When the taxi was taking too long, they offered to drive the four of us so that we would not miss our flight.

I apologize for not remembering everyone's name in order to make sure they get the credit they deserve. I would return to your hotel because of your exceptional employees and I will be sure to recommend your hotel to others.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 26, 2013
Thank you for sharing your stay at the Westin Tampa Harbour Island Ims236!
Our staff here takes pride in providing the outstanding service that you speak of. It is great that the front desk, room service, valet and Claudio took such good care of you during your visit to the Westin.
We hope that you and your friends come back and visit us again soon!
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Clermont, Florida
Top Contributor
242 reviews 242 reviews
42 hotel reviews
Reviews in 56 cities Reviews in 56 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 24, 2013

Hotel renovations are progressing and well worth the visit. If in town for a Convention or a Lightning Hockey Game, you are within walking distance of both venues....Great staff, efficient and nice views of Tampa Bay and the Downtown Skyline....Check in at front desk and valet are perfect......

Room Tip: Tampa Bay side versus street side rooms are quieter....
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 26, 2013
Thank you for choosing the Westin Tampa Harbour Island spbuck!
In the heart of downtown Tampa we are close to many of the local attractions of the city. Our entire staff is pleased that your enjoyed the service we provided and the views from our location.
We hope that your next business venture brings you back soon!
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Cornwall,Ontario
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 24, 2013 via mobile

Nice hotel , very clean , great location close to convention centre, Jackson's restaurant and trolley to downtown and Ybor town. Their elevators were under renovations which made a little annoying but we had the service elevators available for guests to use which was helpful .... Thank you to Mike at front desk who was very accommodating and friendly , he made me feel like I was staying at a friends home and not at a hotel ..... Great service .... Overall a great stay

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 26, 2013
Thank you for sharing your most recent experience at the Westin Tampa Harbour Island love2travelsouth!
We strive to provide the renewing and refreshing environment that you described based on your visit to the Westin. On behalf of our entire staff we apologize for the annoyance you had with the elevators as we are in the process of modernizing them.
Mike is dedicated to providing accommodating and friendly service that allows our guests to fell at home. We are happy that he took such great care of you.
We hope that you and yours come back and visit us again soon!
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Kissimmee, Florida
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 22, 2013

My family and I stayed at this hotel for 2 nights Sunday and Monday night. The hotel was in a fantastic location right a long the bay. The women at the front desk that checked us in was great. Warm and welcoming. She also made sure a crib was delivered to the room.The room while clean needed some maintenance. The tub drain didn't drain at all. They sent an engineer very quickly and was very kind and prompt. We had a smoke detector that wouldn't stop beeping as well as rust on the door hinges and along the rail in the tub. We decided not to complain as we would only be in the room to sleep. The view of the bay was fantastic. There is a rowing team constantly practicing and its relaxing to watch. The first night we were delighted to meet a man by either steve or steven in the restaurant. He was by far one of the nicest people I had ever met. We had 3 kids with us and was very patient and made sure they had a good time as well. I wish I could say the same for the male parking attendant working Monday morning with really short hair. He made it seem like such an inconvenience that he had to actually help us and stop playing with his cell phone. He talked down to my family and I, because we had lost our parking ticket. He was very rude and by far the rudest person I have ever came across in an hotel. He wouldn't give me his name as there was no name tag on. He really put a damper to our morning. Other than that occurrence everything else was fabulous. There is also another restaurant not owned by the hotel called Jackson Bistro right next door. While a little pricy it was worth sitting along the water having dinner during sunset. All in all we had a great stay and probably stay again when the renaissance comes to town again next year.

Room Tip: dont lose your parking ticket. The young man will really make you feel bad.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 23, 2013
Thank you for sharing your experience UCF444,
We are happy that the staff including Steven took suck great care of you and your family during your stay. We apologize for the experiences that left you feeling down about your stay. Your comments are being shared with our executive team in order to improve upon these services.
Thank you for staying at the Westin Tampa Harbour Island!
We hope to see you again soon!
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2013

Great downtown location; close to the arena and convenient to highways. Some issues with the elevators, but great overall experience. Super friendly staff, especially in the breakfast room (725 Bistro). The hostess was polite, friendly and professional. I had the pleasure of having the same waiter (Steve Tass) 3 mornings in succession. Not only was the service impeccable, but he also offered lots of helpful insight for navigating the area. I especially appreciated this being from Toronto. It's the people you meet when traveling that make the trip special and Steve was one of those people. I would highly recommend this hotel.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 19, 2013
Thank you for sharing your experience at the Westin Tampa Harbour Island Mike P!
It is wonderful to know that your overall experience here was great! Steve is one of our outstanding associates and it is great that he was able to leave a lasting impression with you!
We hope that your travels bring you back to Tampa soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2013

Recently completed my first stay at this wonderful property...From arriving at the valet stand, to departing, everyone I encountered went the extra mile to ensure my stay was a memorable one...After checking in and settling in to our room, the Manager on duty (Jason?), sent up a bucket of beer and water ,and snacks to say welcome!..We were pleasantly surprised by this offering..We attended a Tampa Bay Lightning game nearby and when we returned to the Westin we were again greeted warmly by the valets' and the lobby personnel...Although the room was a bit "worn" it was still clean and I would definitely be back to stay here again...The nearby Marriott and Embassy Suites were way more expensive than the Westin, and having stayed at both properties before I would say the Westin far exceeds in customer service..Did not use the pool or spa but definitely will on a return trip..A great place to stay to attend an event at the Forum, or a cruise, and you only need a short walk back to the hotel...Will definitely stay here again...

Room Tip: Southern view to watch the cruise ships depart...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinTampaHarbour, Manager at Westin Tampa Harbour Island, responded to this review, March 19, 2013
Thank you for choosing the Westin Tampa Harbour Island Michael M!
At the Westin guests are encouraged to take advantage of the relaxing and refreshing atmosphere. We are delighted to hear that during the nights you were with us you were left feeling well cared for by everyone you interacted with, especially Jason!
We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Tampa Harbour Island

Address: 725 S. Harbour Island Blvd., Tampa, FL 33602 (Formerly Wyndham Harbour Island)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Tampa
#18 Romantic Hotel in Tampa
#22 Business Hotel in Tampa
#25 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Tampa Harbour Island 4*
Official Description (provided by the hotel):
The Westin Tampa Harbour Island is a luxury hotel located on the Bay near the downtown business district, Ybor City, the Convention Center, the Times Forum, Clearwater Beaches, and more. ... more   less 
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Also Known As:
Westin Tampa Harbour Island Hotel Tampa
Tampa Westin

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