I cannot say enough good things about this hotel. We have stayed here many times (approx 8 over the last 3 years) and each time look forward to our stay. This hotel is just wonderful, with gorgeous views of the bay and downtown Tampa, centrally located, and beautifully decorated, however it is the people that make this an excellent place to stay. Each time we stay here we are met with genuinely nice people, eager to help in any way, and who go out of their way to make the stay enjoyable. Specifically, we enjoy seeing Jose Alvarado, who usually greets us at the front door. Each time, he goes above and beyond in taking care of us, from sending up chocolate chip cookies to our 3 year old, to giving me water when I returned from a run (Thanks Jose!), and just having such a willingness to help. Also, thanks to Sandra in the Bistro restaurant, who was always so pleasant and even our toddler looked forward to seeing her. Undergoing some renovations now, but the staff make up for any inconvenience by taking excellent care of their guests. Highly recommend. Definitely looking forward to our next stay in February for the Gasparilla Run!