We stayed at the Westin during a 3-day holiday weekend. We arrived at the Hotel around 3:30 PM. Check-in time is at 3:00 PM. We, along with several others were informed that our room was not ready yet. The staff asked if we would like to check our bags with them while we wait, which we did. We walked around the area for about an hour and returned to the hotel. We were then informed that the room was still not ready. We decided to sit in the lobby and search the Internet for restaurants for dinner. You can imagine our surprise when we were informed that Wi-Fi is NOT included in our room rate and that it was an additional $13.99 per day charge! After another hour of waiting, a staff member came to the lobby and informed all of us that we could then check-in to our room. As there were so many people waiting to check-in by this time, this process took almost 45 minutes. When it was finally our turn we were then informed that our room was not actually ready but they would “up-grade” us to a suite. By the time we actually got to our room it was around 6:30 PM.
The room itself had a fantastic view of the harbor, it was very clean and spacious with French doors that could be closed between the bedroom / bathroom area and the living room / office / dining space. The bed was incredibly soft and comfortable and the shower had a double showerhead with adjustable water flow modes on it, which was fantastic. Also, every staff member that we encountered was extremely courteous, pleasant and helpful; the hotel itself however, is clearly understaffed.
On the other hand, the room lacked very basic amenities, which are standard in even the most no-frills, cost effective, hotel chains. As mentioned earlier, Wi-Fi was an additional daily charge. There was no microwave in the room, the “refrigerator” had a sign attached to it, which indicated that it was designed to keep items “cool” not cold. What that meant in reality was that it kept a bottle of water at room temperature, so it was completely useless and a waste of space. While the T.V. was a flat screen, it was located in the bedroom area and not visible at all while sitting on the couch or at the desk in the living room area. So, morning coffee and watching TV while my husband was still sleeping was out of the question. There was no breakfast of any kind included with the room again fairly standard for most hotels. There was also a $15 + tax per day parking fee and an additional “resort” fee. This hotel is in no way, shape or form a resort. It does have a pool (again a standard amenity for hotels in Florida) and a banquet room but that is all. It was also not located close to very many attractions in the area. We did walk to the Aquarium and port where the cruise ships are docked, however, my husband and I are runners and are used to walking. It took us about 20 minutes to get to the aquarium from the hotel, so if you have difficulty walking you would have to drive and then find a parking space, which are scarce in that area.
Overall, we would not stay at this hotel again. While, the hotel had a great view and the staff was friendly, I expect not only the basic amenities but also much more from an upscale hotel such as the Westin. By the time you added in the additional fee’s for the internet, parking and breakfast which are standard in most hotels and then the resort fee, on top of that, our room cost an additional $63 per day. For that price, you can stay at a nice hotel on the beach instead.
- Official Description (provided by the hotel):
- The Westin Tampa Harbour Island is a luxury hotel located on the Bay near the downtown business district, Ybor City, the Convention Center, the Times Forum, Clearwater Beaches, and more. ... more less
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- Also Known As:
- Westin Tampa Harbour Island Hotel Tampa
- Tampa Westin