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“worth the location and service!” 5 of 5 stars
Review of Hilton Tampa Airport Westshore

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Hilton Tampa Airport Westshore
3.5 of 5 Hotel   |   2225 North Lois Ave, Tampa, FL 33607-2355   |  
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2x HHonors Points
Ranked #46 of 159 hotels in Tampa
Bangalore
Top Contributor
151 reviews 151 reviews
72 hotel reviews
Reviews in 77 cities Reviews in 77 cities
98 helpful votes 98 helpful votes
“worth the location and service!”
5 of 5 stars Reviewed May 22, 2013

We stayed at this hotel for 2 nights ( 16th and 17th May, 2013) and we had a smooth check in and the lady at the front desk, Ms. Chris was very efficient. The room was quite big with 2 twin beds and a good view of the city (?) around. They have provided 2 small bottles of water and was also fitted with coffee maker and amenities. The only sad part of the room was the bathroom. It still has one ancient bath tub where one has to jump in to that for taking a shower. On 17th morning around 11 AM, I could not get hot water in the shower. Otherwise, all the amenities were in good working condition. Anyhow, nothing much to write about the room.

We had couple of drinks on 16th evening at the bar located facing the swimming pool and one Ms. Liliana did a good job. However, we cannot say the same thing on 17th evening which was then attended by another person. The best thing about this hotel was the shuttle serrvices provided to the guests for going around any place within 3 miles. And this was available 24 X 7! These drivers picked us at 2 AM from the market place near around! The drivers were very knowledgeable about the surrouding areas and were really courteous and friendly!

This is a good hotel for those who have business around the airport area and service was excellent!

Room Tip: All the rooms are facing the city and guess all are same!
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 28, 2013
Dear Qwelt:

Thank you for your review. We are happy that you enjoyed the service provided by our shuttle drviers, Kristi at the Front Desk and LeighAnn at the bar as well as the comfort of the guestroom. We sincerely apologize for the issues you esperienced with your bathroom. We look forward to having the opportunity to serve you again, should your travels bring you back to Tampa.

Sincerely,

Marcia Dmochowski
General Manager
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348 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Pawleys Island, SC
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 19, 2013

Nice hotel and, although an older property, is well maintained. I was especially impressed with the exterior cleanliness. Even the parking areas. This is a typical, smaller, Hilton. My room was highly comfortable and clean. Housekeeping did a great job. The conference center is rather small but, since not "in town", adequate for this property. Parking in front and back has plenty of spaces. For those who may be addicted to Marriott, there is a Residence Inn across the street from this hotel. There is a decent restaurant on site and I ate there twice. They have a breakfast buffet that was nice but, again, not especially exceptional.

Bottom line... My five night stay was uneventful but not exceptional. Staff seemed efficient at their jobs but I honestly can't say anything was exceptional. If you are looking for a clean room at a competitive price, you shouldn't be disappointed.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 24, 2013
Dear ronjohn007:

Thank you for your review and your gracious comments on the cleanliness of the hotel and grounds. Your feedback is very important to uis and we would l ove to hear any suggestions on how we can "wow" you on your next stay. Please send us an e-mail with any recommendations. We look forward to hearing from you.

Sincerely,
Marcia Dmochowski
General Manager
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The Netherlands
1 review
2 of 5 stars Reviewed May 16, 2013

Really bad experience, the hotel is dirty, noisy, the staff is clueless and the food is bad. If you have to chose a Hilton, go to the Garden inn smaller but also better attention to details and less carpets....

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, Front Office Manager at Hilton Tampa Airport Westshore, responded to this review, February 11, 2014
Dear Siham B.,

Thank you for taking the time to write a review regarding your May visit to the Hilton Tampa Airport Westshore. I was so sorry to see that you did not enjoy your time with us back in May and we would love to have another chance to WOW you and show you a memorable experience. We have had several staffing changes since your last visit and hope that you will get a chance to experience the excellent service provided by our new team. Thank you again for the feedback.

All the best,

Meredith Vaughn
Front Office Manager
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1 review
4 of 5 stars Reviewed May 9, 2013

The bathtub inserts are on a slant and there is no handicapped bar in the shower. The surface felt squishy. Difficult for even the most sure-footed person to not slip. However, it's a great location for a wedding & a great location for shopping at the International Mall. I loved the homemade vitamin water in the lobby! The beds were very comfortable. The restaurant food was pretty good; the banquet food was so-so.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 24, 2013
Dear TripAdvisor Member:

Thank you for your review. We're so happy that you enjoyed your time at the wedding, our beds and our location. We are addressing your comments about the bathtub inserts this year as part of our capital improvement plan.

We hope that you'll stay with us again when your travels bring you back to Tampa.

Sincerely,

Marcia Dmochowski
General Manager
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San Antonio, TX
Top Contributor
105 reviews 105 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed May 4, 2013 via mobile

Stayed two nights; check in and staff highly professional and helpful. First night room was on ground floor (1505 I think), room had awful smell, AC noisy and rattled incessantly and decor dated and drab. Moved to 5th floor second night and room was somewhat better, at least the smell was gone.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Coughton54:

Thank you for alerting us to the unpleasant smell and noisy A/C in your room. Please accept our sincerest apologies for this inconvenience and the fact that when we moved you to another room that was marginally better for you. We are reviewing your comments with our housekeeping and maintenance teams and corrective action is being taken to insure that future guests don't encounter this same issue. Thank you for your recognition of our staff's professionalism and helpfulness. The team greatly appreciated it!

If your travels bring you back to Tampa, we hope you will have the opportunity to serve you again.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 3, 2013

The comfort of the room far surpassed what I expected when we arrived and what I anticipated for an airport hotel. My only gripe was that the breakfast options were not of the healthiest variety and were overpriced relative to quality. But the staff was lovely and the beds were very comfortable.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 28, 2013
Dear glen2813:

Thank you so much for your review and gracious comments regarding our staff and the comfort of your guestroom. It is gratifying for our team to read that their efforts in providing excellent service is appreciated. Although we offer fresh fruit, greek yogurt, granola, egg white omelets, etc for breakfast we would welcome any suggestions you may have to enhance our healthy offerings in the restaurant so please e-mail if you would like to share your suggestions/thoughts with us.

Sincerely,

Marcia Dmochowski
General Manager
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Middlesbrough, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 28, 2013

Complained about the Internet which had weak signal in room 1214. They said they would investigate and change room if necessary but then didn't bother
The exec lounge is too small and we had to ask for vouchers for restaurant to get table
The restaurant is closed in evening although we were pointed in direction of good options next door
No laundry facilities in hotel if you need to do your own
Pool area very good although no sun umbrellas

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Sean R:

Thank you for your review and comments. Please accept our sincerest apologies for your disappointment in our facilities. We upgraded our Internet Service Provider last fall as well as our hardware to fiber optic cabling and as a result, have received only a few complaints on the signal. Howerver, our Chief Engineer is looking int oyour comment and we appreciate that you brought it to our attention. The good news for our Exxecutive Lounge is that it is being totally renovated later this year which will not only modernize the facilities but also open it up space-wise. I hope that if you return to Tampa you will try us again so that you may enjoy the renovated Executive Lounge.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Tampa Airport Westshore

Address: 2225 North Lois Ave, Tampa, FL 33607-2355
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Romantic Hotel in Tampa
#33 Family Hotel in Tampa
#35 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Tampa Airport Westshore 3.5*
Official Description (provided by the hotel):
One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more   less 
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Also Known As:
Hilton Tampa Airport Westshore Hotel Tampa
Hilton Hotel Tampa
Tampa Hilton

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