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“Emily & Rob's wedding” 4 of 5 stars
Review of Hilton Tampa Airport Westshore

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Hilton Tampa Airport Westshore
3.5 of 5 Hotel   |   2225 North Lois Ave, Tampa, FL 33607-2355   |  
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Football Special
Ranked #59 of 159 Hotels in Tampa
1 review
“Emily & Rob's wedding”
4 of 5 stars Reviewed May 9, 2013

The bathtub inserts are on a slant and there is no handicapped bar in the shower. The surface felt squishy. Difficult for even the most sure-footed person to not slip. However, it's a great location for a wedding & a great location for shopping at the International Mall. I loved the homemade vitamin water in the lobby! The beds were very comfortable. The restaurant food was pretty good; the banquet food was so-so.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 24, 2013
Dear TripAdvisor Member:

Thank you for your review. We're so happy that you enjoyed your time at the wedding, our beds and our location. We are addressing your comments about the bathtub inserts this year as part of our capital improvement plan.

We hope that you'll stay with us again when your travels bring you back to Tampa.

Sincerely,

Marcia Dmochowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
San Antonio, TX
Top Contributor
105 reviews 105 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed May 4, 2013 via mobile

Stayed two nights; check in and staff highly professional and helpful. First night room was on ground floor (1505 I think), room had awful smell, AC noisy and rattled incessantly and decor dated and drab. Moved to 5th floor second night and room was somewhat better, at least the smell was gone.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Coughton54:

Thank you for alerting us to the unpleasant smell and noisy A/C in your room. Please accept our sincerest apologies for this inconvenience and the fact that when we moved you to another room that was marginally better for you. We are reviewing your comments with our housekeeping and maintenance teams and corrective action is being taken to insure that future guests don't encounter this same issue. Thank you for your recognition of our staff's professionalism and helpfulness. The team greatly appreciated it!

If your travels bring you back to Tampa, we hope you will have the opportunity to serve you again.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 3, 2013

The comfort of the room far surpassed what I expected when we arrived and what I anticipated for an airport hotel. My only gripe was that the breakfast options were not of the healthiest variety and were overpriced relative to quality. But the staff was lovely and the beds were very comfortable.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 28, 2013
Dear glen2813:

Thank you so much for your review and gracious comments regarding our staff and the comfort of your guestroom. It is gratifying for our team to read that their efforts in providing excellent service is appreciated. Although we offer fresh fruit, greek yogurt, granola, egg white omelets, etc for breakfast we would welcome any suggestions you may have to enhance our healthy offerings in the restaurant so please e-mail if you would like to share your suggestions/thoughts with us.

Sincerely,

Marcia Dmochowski
General Manager
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Middlesbrough, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 28, 2013

Complained about the Internet which had weak signal in room 1214. They said they would investigate and change room if necessary but then didn't bother
The exec lounge is too small and we had to ask for vouchers for restaurant to get table
The restaurant is closed in evening although we were pointed in direction of good options next door
No laundry facilities in hotel if you need to do your own
Pool area very good although no sun umbrellas

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Sean R:

Thank you for your review and comments. Please accept our sincerest apologies for your disappointment in our facilities. We upgraded our Internet Service Provider last fall as well as our hardware to fiber optic cabling and as a result, have received only a few complaints on the signal. Howerver, our Chief Engineer is looking int oyour comment and we appreciate that you brought it to our attention. The good news for our Exxecutive Lounge is that it is being totally renovated later this year which will not only modernize the facilities but also open it up space-wise. I hope that if you return to Tampa you will try us again so that you may enjoy the renovated Executive Lounge.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 25, 2013

I stayed at this hotel while I was in town March 15-17 for the Kenny Chesney concert. I can't say anything negative at all about my stay. Check in was smooth and even got to check in early. The rooms were clean and the beds comfortable. Even though the hotel was full for the weekend there was no chaos anywhere. I even got to relax by the pool. We had a room facing the pool and yes, you can hear some noise if people are being noisy. Didn't bother us at all! The staff in the gift shop were very pleasant. The shuttle took us to the airport in the very early am hours which was much appreciated. The front desk assisted in calling us a cab to go out, giving directions and reccomendations. Every staff member I encountered was very friendly and helpful. I really can't say one bad thing and that is amazing. This Hilton lives up to everything that is expected by the Hilton name. I will stay here again without hesitation.

Room Tip: Ask for a room higher up and not facing the pool if the pool noise will bother you.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Jessbb:

Thank your for your review and gracious coments regarding your stay with us in March. Our team was delighted that you enjoyed your visit and your recognition of their efforts to provide you with a memorable experience! Hopefully you'll return to Tampa for another concert at Raymond James Stadium or at the Tampa Bay Times Forum and stay with us again.

Sincerely,

Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, United States
1 review
5 of 5 stars Reviewed April 24, 2013

Very cold AC. Uneven, unsafe dancing floor. The coffee in the bar was weak, not hot, in foarm cups. Could be better quality or less expencive. But in general the Hilton hotel was pleasent and relaxing.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Irina S:

Thank you for your review. Although you found the hotel relaxing and pleasant, we truly regret that your event room was too cold and our dance floor didn't make you feel comfortable dancing on it. Each of your comments were shared with our banquet and Food and Beverage teams so that we can address your concerns and correct them.

Should your travels bring you back to the Tampa area, we hope that we will have the oppportunity to serve you again.

Sincerely,
Marcia Dmochowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
1 review
3 of 5 stars Reviewed April 22, 2013

The bedding and rooms were comfortable and well-sized. The bathroom was another story: the shower roof had what appeared like holes with a moldy black substance (I didn't bother investigating further); average choice of TV channels and the guide was outdated (channel lineup on guest manual did not correspond to actual TV channel lineup); the amenities in the conference rooms were adequate, but the food provided during intermissions could have been better (some breakfast pastries were stale).

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, May 6, 2013
Dear Marquis O:

Thank you fro your review. Please accept our sincerest apologies for the condition of the guestroom you were given as well as lack of updated TV channel guide in the guestrooms. Our Chief engineer and Director of Housekeeping have corrected the defficiency in the guestrooom as well as used it as a training took for our room attendants who clean the guestrooms. We're remiss in that we didn't follow through and update our TV channel line-up listing in the rooms when we recently added some additional HD channels. It is currently at the printers to be re-printed. On the positive side, we're glad that you enjoyed the bedding and size of our guestrooms. W hope that you will stay with us again should your travels breing you back to Tampa.

Sincerely,
Marcia Dmochowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Airport Westshore

Address: 2225 North Lois Ave, Tampa, FL 33607-2355
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Romantic Hotel in Tampa
#44 Family Hotel in Tampa
#48 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Tampa Airport Westshore 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more   less 
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Also Known As:
Hilton Tampa Airport Westshore Hotel Tampa
Hilton Hotel Tampa
Tampa Hilton

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