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“great service and lovely grounds” 5 of 5 stars
Review of Sheraton Tampa East Hotel

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Sheraton Tampa East Hotel
3.5 of 5 Hotel   |   10221 Princess Palm Avenue, Tampa, FL 33610 (Formerly Tampa East Plaza Hotel, Sabal Park)   |  
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Ranked #81 of 158 hotels in Tampa
Daytona Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“great service and lovely grounds”
5 of 5 stars Reviewed October 5, 2013

We stayed at this hotel last night as we were attending a concert at the nearby fairgrounds. We easily checked in early and the front desk staff was professional and knowledgeable. The room was spotless with a large balcony, and the grounds are park-like. Only a few miles from the concert venue and the Hard Rock, and near restaurants, etc. Plus the AAA price of $79 was unbeatable!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, October 19, 2013
Thank you for choosing the Sheraton Tampa East as your choice hotel while enjoying the concert and the nearby Amphitheatre. We are truly conveniently located to Hard Rock and Amphitheatre just minutes away from a vast array of restaurants and shopping. We are pleased to see that enjoyed your stay and look forward to seeing you on your next visit to Tampa.
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109 people have reviewed this hotel

Traveler rating
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    45
    33
    6
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dublin, Ireland
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 4, 2013

Stayed here this week. Quite convenient for work and prices were reasonable. Lobby area is spacious and clean. Rooms were as expected. Ate in the restaurant one night. Food was adequate but nothing exceptional. Poor service in the bar on a few occasions. Bartender must need a break, in my opinion. Not good for customer service.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, October 19, 2013
Thank you for your feedback. I am sorry to hear that we did not fully meet your expectations. I am glad to see that you found value in our accommodations. We hope you will join us again and try out our new menu with an array of options prepared by one of experienced chefs. Thank you for sharing your experience at our Link Café bar, we will ensure this concerns is appropriately reviewed ensuring we are providing the best possible service.
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East Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2013

I expected a lot from this hotel for the price. Instead we got a small, dark and damp room. The front desk was very nice though - they let us check in early, brought a fridge up for us, and gave us directions to a nicearea to eat and shop. The pool is very nice - make sure you use it!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, October 7, 2013
Thank you for your time. While I am glad to see that you enjoyed your interactions with our dedicated staff, I am disappointed to hear you did not find our newly renovated accommodations comfortable. All rooms have been upgraded from the carpet to the bedding designed according to Sheraton Brand standards. Our outdoor heated pool is a popular amenity for many of guest and it is nice to hear that you were able to enjoy the Florida sunshine.
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

This is my second time staying at this hotel and once again the price cannot be beat. We stayed here to see a Rays game in Tropicana Field in St. Petersburg. The room is spacious, updated, and even had a balcony (I think almost bigger than last time). The bathroom was awesome. The lobby and common areas look like they were just redone. Staff was helpful and attentive. I have no complaints at all and will use this hotel every time I go to Tampa.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, September 29, 2013
Thank you for sharing your experience. We strive to ensure you satisfaction and it is great to see that was reflected in your stay. We completed a ten million dollar renovation a little over a year ago which included the lobby, fitness center, common areas, banquet rooms, and our modern guest rooms. We look forward to seeing you on your next visit to the Tampa/ St. Petersburg area.
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Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 15, 2013

9-12/9-15 we stayed & had a nice time. Its in the middle of nowhere so we thought but took a drive into Brandon which is like 6 minutes away & they had everything, restaurants, malls, supermarket,movie theater & Sam's which sells liquor. Room was kinda small as the days inn we last stayed at had bigger rooms. When we checked into the Sheraton they had left US tickets 4 one drink voucher at the bar, which I thought was very nice. The hotel was like 45 minutes away from my sister's house in land o lakes next time I think we'll stay at a hotel that is closer to her house. They told US the internet in our club level room was free but tried to charge US 4 it when we checked out but I caught it. The club level breakfast was worth the extra money but not the evening horderves. Cheese & crackers.

Room Tip: Choose club level
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Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, September 29, 2013
Thank you for sharing your feedback. It was a pleasure to serve you and I am thrilled to see that you enjoyed the perks of the Club Level. We appreciate your loyalty as an SPG Gold member and it would be a pleasure to serve you again, as we are the closet Starwood property to Land O’ Lakes.
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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 15, 2013 via mobile

Overall hotel is fine. Rooms are clean and comfortable if not ultra-modern. Location was great for us - attending a concert at nearby amphitheater. Rate was reasonable.

There were only 2 front desk agents at a very busy checkin time (5pm Sat nite) so checkin took longer than you'd like. In terms of our room- there was a cigarette butt on the balcony and the in-room safe was already locked when we checked in. Minor quibbles perhaps, but shows a lack of attention to detail. The A/C wasn't great - we had it on its coldest setting and it barely kept us cool.

We went downstairs to the bar to have a drink before we left the hotel. The bar wasn't very busy but still we waited for over 10 minutes for at least an acknowledgement. A guy on the other side of the bar even pointed us out to one of the servers and told them we had been there waiting longer than they had. Five minutes later we just left.

Would these things prevent me from staying again? Don't know. Will definitely explore other options.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, September 29, 2013
Thank you for choosing our property to serve you while visiting the amphitheater. We are fortunate enough to have the opportunity to serve a vast majority of the “concert-goers” for this area and we hope you enjoyed the concert. I am sorry to hear that your experience at the hotel was not up to standard. Above anything else we pride ourselves on the service we provide and I apologize this was not reflected in the check in process or while attempting to enjoy our onsite bar and lounge. We truly hope you will consider us for your next visit to the Tampa area.
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new york
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 13, 2013

We had some issues at this hotel, and most of the staff members tried hard to make sure that we were ok. There was an unacceptable situation in our room, and our room was immediately changed but it was so so late, and it had already been changed because of air conditioning issues.... next day the executive housekeeper Terry personally came to apologize and we appreciated her efforts in trying to make it up to us. Some of the staff was really very nice, a couple clearly didn't care... we did stay on the clubroom area so we did have access to the lounge which is nice for a couple of things, though the breakfast ends too early and we never caught it, but it was nice to grab crackers and soda once in a while.

The rooms have very beautiful furniture that I wouldn't mind having in my home, nicely designed bathroom, but the carpet is not nice... beds are so so comfortable, but comfy pillows... The pool is a nice size but wasn't maintained well, we used it a couple of times and cleaned the top ourselves before getting in. It also seemed as if random people would just walk to the pool area as it didn't have a secured entry.

Unfortunately this hotel has a serious structural issue. It feels humid/damp the entire time... some floors really smell bad... we stayed one week and my body hurt most of the time we were there, and my allergies were constantly triggered -- and I'm not super allergic. If you are not the kind of person whose well being gets influenced by this sort of thing, I would recommend booking online, it's worth it. Just make sure the phone is unplugged if you want to sleep in, because they will call even very early and even if you have a don't disturb sign... (they won't knock but they WILL call.)

It seems far but easy commute off rush hour to many places. There is nothing right by but you can order in, and hotel restaurant has really good pizza... we didn't care much for the other things we ate there (grouper, burgers, ribs etc..).

Room Tip: Pay more for rooms with fifth floor clubroom access.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, September 22, 2013
Thank you for your time in sharing your experience. We truly pride ourselves on the services we provide and I am pleased to see that was reflected during your interactions with our staff. The Sheraton Club Lounge is a great value for all the extras you receive and we do encourage those who can benefit from the services to enjoy all the club lounge has to offer, even if it is just taking advantage of the little perks such as sodas and waters. The furniture and bedding you enjoyed were all a part of our well received $10 million renovation and I agree it is very modern and comfortable. While I am glad you were able to enjoy several aspects of our property, I am sorry that you encountered issues with the smell and the triggering of your allergies. I am concerned that you were disturbed in the room via phone calls and from lack of knocking and would appreciate the opportunity to speak with you further regarding this matter. I appreciate the time you spend to share your experience and truly value your feedback.
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Additional Information about Sheraton Tampa East Hotel

Also Known As:
Crowne Plaza Tampa East Sabal Park Hotel Tampa
Crowne Plaza Tampa East Sabal Park Hotel
Crowne Plaza Tampa
Tampa Crowne Plaza
Address: 10221 Princess Palm Avenue, Tampa, FL 33610 (Formerly Tampa East Plaza Hotel, Sabal Park)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 158 hotels in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tampa East Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Tampa East Hotel is newly renovated and offers the best accommodations in the Tampa area. We are centrally located in the Sabal Park Business Center, near the Tampa Convention Center. ... more   less 
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