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“loved it” 4 of 5 stars
Review of BEST WESTERN Bay Harbor Hotel

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BEST WESTERN Bay Harbor Hotel
3.5 of 5 Hotel   |   7700 Courtney Campbell Cswy., Tampa, FL 33607 (Formerly Bay Harbor Hotel)   |  
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Ranked #80 of 158 hotels in Tampa
Rockledge, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
“loved it”
4 of 5 stars Reviewed September 22, 2013

Very clean, polite/helpful staff, nice pool, no hottub great view from waterfront room
excellent rum runners
only stayed one night, but would stay again
did not eat there, so not sure how food was, but smelled very good

Room Tip: comfy beds/pillows, did not bother me, but can hear music from place across the water ( music was ve...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 23, 2013
Dear Cindy Brenn,

Thank you for letting us know how much you loved our hotel. You must come back again and try some of our delicious smelling food and hopefully, try out one of our newly renovated rooms. The first ones will be ready shortly. We're looking forward to welcoming you back.

Robert D.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Indian Trail, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 13, 2013

I enjoy staying at this Best Western. The area is safe and secure and their is a nice eating place on site. Their is water and a beach close by and you are away from the hustle and bustle of Tampa. I would not hesitate to stay here again. The hotel staff is friendly, professional and make you feel at home.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 16, 2013
Dear Todd S,

Thank you from the staff of "your home away from home." We're really glad you like it here. After the renovations are competed, I know you'll like it even more. We hope to see you again real soon.

Robert D,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 13, 2013

Hotel is over going renovations. Construction noise is never heard. The newly renovated rooms will only add to the pleasure and convenience of this Best Western. Love the location close to malls and Tampa sites/attractions. Adjoining Restaurant has good food. Nice place to choose. Close to Causeway over to Clearwater allows easy access to Largo, Pinellas Park....other counties to explore

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 16, 2013
Dear Trip Advisor Member,

Thank you for taking the time to write such an informative review of our hotel. I'm sure it will be helpful to other guests. I particularly found helpful your statement about the renovations. It must be true because most guests don't even realize that part of the hotel is shut down. I hope that by the time of your next visit, we'll have a newly renovated room for you. Thanks again,

Robert D,
Guest Services Manager
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new york
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 13, 2013

We saw the hotel on a hotel finder app that claims it only shows reputable hotels, out of hundreds of hotels in the area it shows a few, so we booked it -- probably wouldn't have booked a Best Western otherwise as the ones we stayed at in the past weren't impressive. As far as I'm concerned the app advertised and helped the hotel...

The hotel's location is very convenient... the entry to the grounds and the lobby are also nice. We had a late check in, and were quiet tired. The receptionist was absolutely horrible... he said "no" to everything I asked in a very abrasive tone... and was very unpleasant in his manners. We were so upset here I am writing this review instead of sleeping. We travel half the year and if we had walked in with no reservations, we would have walked out perhaps... Now I don't mind he says "no" to all, but there is a way of doing things... when I asked if we have a view, he said no, and then added "when you book with those online sites"... half snorting half expressing we were somehow inferior because we booked online I guess because we got a "deal"... welcome to the 21st century! I wouldn't know about here if it wasn't for the app! And I checked the hotel website is just a few dollars more than the hotel app... so what's the condescending tone for?

We looked at the room, asked if he can give us a king instead of two doubles, the answer was a no, of course... (would have been less work for their staff)... and started looking for the cart to carry our stuff which was nowhere to be found... when we told him that he told us to look here and there, and then said we had to carry it: this is a long hotel, and he gave us the room that was furthest from the elevator, like twenty rooms down... so I suggested since he doesn't have the cart can he please give us a room closer to the elevator since I have had surgeries and injuries on my shoulder and elbow, and my boyfriend had herniated discs.... the answer was a no. He said "he had no other rooms." This is an absolute lie.. the hotel is clearly way under capacity (and for a reason!). He then called a guy who would help us carry the stuff... so an hour passes like that.

If you have thicker skin and your stay won't be ruined by the complete lack of hospitality by a staff member you might come across, then I would say the hotel is ok for the price. The rooms are a good size, beds comfortable so far, and clean, no weird smells, no fumes, no crazy noise... nice size balconies. But this kind of thing, such attitude from people whose job's customer service really spoils it for us. When we book online we usually do one day first, so we see the hotel and then just extend at the hotel if we like the location, cleanliness etc... we won't stay in a place that doesn't appreciate our business.

Room Tip: The front rooms would have water views and if you will spend the day at the hotel might be worth it...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 20, 2013
Dear Dolphelia,

Thank you for submitting your feedback about your recent stay with us. I am disappointed to read about the unsatisfactory experience you had. On behalf of our entire team, please accept my apologies for the less-than-stellar customer service you received. I have addressed your comments with our Front Desk team so as to avoid a similar occurrence in the future and we will be using your feedback to make continuous improvements to our service offering.

I hope you will consider staying with us again so we can provide you with the superior service all our guests deserve.

Kind Regards,

Chevonne C.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2013

Had a short, but sweet stay. The rooms were very clean, although they had a run-down sort of feeling. I would definitely stay here again as the staff is very helpful and courteous, the proximity to the airport makes for a convenient location, and the views of the harbor can't be beat!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 13, 2013
Dear Linda F,

Thank you for such a comprehensive review of our hotel. I appreciate the fact that you thought our rooms were clean. Our housekeeping staff works very hard to keep them looking good. We are in the middle of a multimillion dollar renovation effort, which will cure the "run down feeling." I hope that by the time you come back to our area we will have a new room for you. Please come and check us out. Thanks again.

Robert D,
Guest Relations Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suburbs of Washington DC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 7, 2013 via mobile

Nice location and very typical Best Western. Clean rooms and the bonus is the deliver food to your room via the restaurant on sight. Inexpensive as well. Water view rooms have balconies, but they aren't really private. And yes, it is noisy at night, probably mostly on the weekends, due to the restaurant across the way. The noise does stop at 12am. Pretty good fitness center.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 9, 2013
Dear Bandkmyles,

Thank you for your comments concerning your recent stay with us. I think your comments are accurate and will be helpful to other guests. With our current renovation project, we are addressing the lack of privacy on the balconies. I hope you will be back after our renovations are complete. We are striving to be more than a typical Best Western.

Robert D,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We had an awesome time. We enjoyed the fitness room, the pool, the restaurant, the pier, Hulk Hogan's Beach and also Whiskey Joe's(which is across the Bay) and easy to get to as well by walking or driving. the food at both places was fresh and delicious!! Check in and check out was fast and easy!!!! Every where we went, we were treated with courtesy, professionalism and given the utmost attention and personal service. LOVED IT!!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Guest Relations Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, September 6, 2013
Dear Doris M,

Thank you for such a great review and for taking the time to write it. I have shared it with all the departments and it's always nice to know when your efforts are appreciated. Thank you again and we're looking forward to your next visit real soon.

Robert D,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Bay Harbor Hotel

Also Known As:
Radisson Tampa
Address: 7700 Courtney Campbell Cswy., Tampa, FL 33607 (Formerly Bay Harbor Hotel)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Romantic Hotel in Tampa
#80 Luxury Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Bay Harbor Hotel 3.5*
Official Description (provided by the hotel):
Located directly on the bay in Tampa, minutes from Tampa Bay International Airport (TIA), this full service hotel is available for your every need.Whether you are traveling to the Tampa Bay area for business or pleasure, The BEST WESTERN Bay Harbor Hotel can offer you convenient, comfortable accommodations at an affordable price. All guest rooms have open balconies/patios with views of the bay or the city. We offer complimentary wireless Internet, business center, fitness center and the heated outdoor swimming pool overlooking the bay. Volleyball and water sports are available adjacent to the beach bar. The on-site restaurant, Crabby Bill's, serves a variety of menu items with a full bar.We are less than an hour away from world renowned white sandy beaches of the Gulf of Mexico, a short distance from Busch Gardens®, the Lowry Park Zoo, the Florida Aquarium, the Museum of Science & Industry (MOSI), the Salvador Dali Museum, the Ford Amphitheater, the Seminole Hard Rock® Hotel & Casino and the Cruise Port of Tampa.If you're here to visit a college or university, we are approximately an hour from both the Tampa and the St. Petersburg campuses of USF, the University of Tampa, Eckerd College, SPC and Florida Southern College. For sports fans, there's Raymond James Stadium, the Tampa Bay Times Forum, Steinbrenner Field and Tropicana Field, all within a short distance. For our guests here on business, we offer a variety of meeting rooms and facilities.Our bayside location makes a great venue for any social occasion. Sunset beachside weddings are our specialty. We can host wedding reception as well as the bride's maids luncheon, rehearsal dinners, family reunions, high school class reunions and service organizations. We can also host parties for special birthdays and anniversaries as well as holiday parties and Quinceaneras. Our on-site staff event planners are available to assist you for any event. ... more   less 
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