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“A Pleasant Surprise” 4 of 5 stars
Review of BEST WESTERN Bay Harbor Hotel

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BEST WESTERN Bay Harbor Hotel
3.5 of 5 Hotel   |   7700 Courtney Campbell Cswy., Tampa, FL 33607 (Formerly Bay Harbor Hotel)   |  
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Ranked #83 of 159 hotels in Tampa
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“A Pleasant Surprise”
4 of 5 stars Reviewed June 6, 2013

I was forced to stay here when my flight was cancelled out of Tampa. Arriving late at night, tired and a long way from home, the friendliness of the night staff and the quality of my room were a very pleasant surprise. Sicne the Airline was paying for the room, I expected much less. The room was clean and well appointed, the staff helpful - overall a very nice stay.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, June 22, 2013
Dear 675MarkH,

Thank you for taking the time to provide your positive feedback about our hotel. I am pleased that we provided you with a superior experience, despite the circumstances. Our night team appreciates your kind words and our housekeeping team is happy that you enjoyed the cleanliness of your room! We hope you will stay with us again in the future and make us your actual destination.

Best Regards,

Chevonne Cottle-Forde
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
Riverview, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 3, 2013

Our room faced the Bay with tiki huts and pool views, you could see the dolphins swimming by and music playing in the air from the bar area it was great. The service was awesome and the rooms super clean. The hotel is surrounded by Resturant and 20 minutes to Clearwater Beach. We would definitely stay their again.

Room Tip: It's also 10 minutes to Tampa International Airport for those wanting to stay near the airport.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, June 22, 2013
Dear Evelyn C,

We are so happy you enjoyed your stay with us! Thank you for taking the time to let us and others know about your positive experience. We look forward to seeing you again!

Kind Regards,

Chevonne Cottle-Forde
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

I stayed in this hotel for 9 days with my husband and my 6yo daughter and I have to say that it was a very good stay! The staff were very friendly and helpful! Rooms were neat and clean and the view from our blcony was priceless. It was really nice to be able to sit on the balcony and enjoy the music from the Hogans bar and watch the sunset at the same time. I have already plan to stay there again next year, but this time hopefully it would be 14 days:)

Room Tip: 4th floor was alot quieter and nice-rm 420 is where we stayed.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, July 13, 2013
Dear Casicien,

I am so happy you enjoyed your stay with us and are already planning another one. That says alot! Thank you for taking the time to let us know. The team and I are pleased that our customer service, along with the room cleanliness, music and views from your balcony, all contributed to your wonderful stay.

We look forward to welcoming you and your family next year!

Best Regards,

Chevonne Cottle-Forde
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 2, 2013

I spent a couple of nights here on a business trip. The staff were all very capable and helpful, the bed was very comfortable but the place felt a little shabby and in need of a makeover. There was quite a bit of noise in the corridors at night and both nights I was awoken by revellers moving around and calling to each other.

Hogans Beach is a little loud if you are used to the quiet life but is not too bad after you have adjusted to it. The menu is not too exciting but both meals I had were well prepared and very tasty.

The hotel offers free wifi and a free airport shuttle, the latter takes only 5 minutes door to door.

I would stay here again if I was travelling on business but would probably look elsewhere if I had children with me.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, June 22, 2013
Dear Tim A,

Thank you for taking the time to write your comments about our hotel. Our team is pleased that we exceeded your expectations with our customer service, the tasty meals and the amenities we provide. We fully agree that our property needs a makeover and we have plans for an extensive renovation program that would include the refurbishing of all the guest rooms. I do apologize for the noise issues you experienced. We are taking steps to increase the security presence in the hotel on weekends to prevent any instances of noisy persons roaming the hotel and affecting our guests. Although Hogan's Beach has a livelier atmosphere on the outdoors, it remains more family-friendly in the indoor dining area.

Again, we thank you for your feedback and we look forward to your future stays with us!

Best Regards,

Chevonne Cottle-Forde
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall UK
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 2, 2013

Spent two nights here at the beginning of our holiday, we had a bay view room and the view was great and worth the extra

After our visit last year the restaurant has changed and now it's Hogans, it was busy both nights and the food was good, the bar was lively and the beach volleyball was very busy

I would stay again without hesitation

Room Tip: Have a bay view room
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 1, 2013

We are BW Gold members and were extremely disappointed in this hotel. The outside looked fairly decent as does the lobby. That's where it stops. The halls are musty smelling and the rooms are well-used and not too clean. if you have asthma or other allegories -- AVOID THIS HOTEL AT ALL COSTS. I had to use my inhaler several times due to the mustiness.

This hotel is in desperate need of a gut job! Our room had carpet that was lumpy and threads pulled, lampshades with rust, curtains with mildew, shower had mildew on the tile, and the latch was broken on the sliding door. People from neighboring balconies could easily climb across the dividers and onto our balcony. Also, the pool area, while very nice to look at, the alleged heated pool was COLD! Airport shuttle only starts at 6am -- so much for those of us who have to catch flights at 630 and need to be at the airport earlier!

Room Tip: Stay at the Double Tree across the street. The rooms there are much nicer, cleaner and the service i...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, June 21, 2013
Dear Tracy516,

Thank you for being Best Western Rewards members and for submitting your comments about your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. You stated "This hotel is in desperate need of a gut job". To that end, we have plans for a multimillion dollar renovation project, which will definitely address most of your concerns. During the spring and summer months, the pool would not heat because of the high outdoor temperatures we experience here in Florida. Also, please note that we do offer an early shuttle, starting at 5 A.M. for our guests who request it - but like most hotels in the area, our shuttle's official starting time is 6 A.M. Once again, I apologize for your less than stellar stay, and we hope you will visit us in the future to experience our updated rooms.

Kind Regards,

Chevonne Cottle-Forde
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 28, 2013

Went here for a nice weekend away. If you want to party this is the place for you! If you want to relax go somewhere else. This is a hotel that the pool never closes. Called front desk at 1:45 about people in the pool. 2:30 more people in the pool. 3:45 security yelling at people on balconies to get in their rooms. They tried to resolve the problem but more people just kept coming. We checked out first thing in the morning. Room was discounted but weekend was ruined. Parking another issue. Ugh

Room Tip: Don't get a room by the pool, it never closes!
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAYHARBOR, Front Office Manager at BEST WESTERN Bay Harbor Hotel, responded to this review, June 15, 2013
Dear Bucsfan00,

Thank you for staying with us and for taking the time to post your comments. I would like to apologize for the unsatisfactory experience you had with us over the holiday weekend. Your feedback is being used to help us develop procedures to provide a better experience for you and other guests in the future. We have a pool policy and rules posted which state that the pool is open from 8:00AM - 10:00PM. Usually, guests voluntarily obey the rules. Sadly, on that particular occasion a few did not. We have since increased our security presence, particularly on our busier nights, to prevent a recurrence of this. We are also taking steps to improve the parking situation for our hotel guests. We hope you will give us another chance to provide you with a superior experience.

Kind Regards,

Chevonne Cottle-Forde
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Bay Harbor Hotel

Address: 7700 Courtney Campbell Cswy., Tampa, FL 33607 (Formerly Bay Harbor Hotel)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Tampa
#9 Best Value Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Bay Harbor Hotel 3.5*
Official Description (provided by the hotel):
Located directly on the bay in Tampa, minutes from Tampa Bay International Airport (TIA), this full service hotel is available for your every need.Whether you are traveling to the Tampa Bay area for business or pleasure, The BEST WESTERN Bay Harbor Hotel can offer you convenient, comfortable accommodations at an affordable price. All guest rooms have open balconies/patios with views of the bay or the city. We offer complimentary wireless Internet, business center, fitness center and the heated outdoor swimming pool overlooking the bay. Volleyball and water sports are available adjacent to the beach bar. The on-site restaurant, Crabby Bill's, serves a variety of menu items with a full bar.We are less than an hour away from world renowned white sandy beaches of the Gulf of Mexico, a short distance from Busch Gardens®, the Lowry Park Zoo, the Florida Aquarium, the Museum of Science & Industry (MOSI), the Salvador Dali Museum, the Ford Amphitheater, the Seminole Hard Rock® Hotel & Casino and the Cruise Port of Tampa.If you're here to visit a college or university, we are approximately an hour from both the Tampa and the St. Petersburg campuses of USF, the University of Tampa, Eckerd College, SPC and Florida Southern College. For sports fans, there's Raymond James Stadium, the Tampa Bay Times Forum, Steinbrenner Field and Tropicana Field, all within a short distance. For our guests here on business, we offer a variety of meeting rooms and facilities.Our bayside location makes a great venue for any social occasion. Sunset beachside weddings are our specialty. We can host wedding reception as well as the bride's maids luncheon, rehearsal dinners, family reunions, high school class reunions and service organizations. We can also host parties for special birthdays and anniversaries as well as holiday parties and Quinceaneras. Our on-site staff event planners are available to assist you for any event. ... more   less 
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Also Known As:
Radisson Tampa

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