Stayed here only one night this past December. When the hotel I was supposed to stay in for a conference was full, the asked us to move here for one night for free....I was VERY pleasantly surprised by the level of customer service. When the thermostat couldn't be adjusted, they sent someone right up, then even offered me free breakfast for the inconvenice. If only ALL hotels treated you this way! I was sorry to move to another hotel the next day...

OK place, lovely restaurant on the top floor, interesting wildlife in the grounds. Concierge conspicuously absent, shuttle bus departed for airport leaving us standing at the front door!

The customer service was outstanding and the facility was beautiful. The only disappointment was the pool and hot tub. The pool and hot tub outside of the main hotel were full of leaves and debris. The bottom of the pool looked like dirt had settled and was very cold. The staff was very apologetic and said they would send the engineer to check the pool temperature. We sat by the pool waiting for the engineer and watching other vacationers come and go mirroring our disappointment. We eventually headed over to the pool by the casitas which also was cold. Needless to say, we didn't get a chance to use the pool during our stay.

My husband and I found this hotel to be excellent in every way. Every good thing that you read in the other reviews is true. The room was spotless. The bed was most comfortable. The staff was friendly and willing to help in any way possible. We stayed on the bay and had a great view.

We ate at Oystercatchers which has exceptional food and service.

We highly recommend this Hyatt.