It was a bliss to come back to the Hyatt since we had a long flight. Valet was an extra cost so I just parked myself. Reservation went smoothly. The pricing was ok. David the gentlemen at the front desk is the best service man we've ever witnessed. Helped us with wifi and also helped us with boxes for our rediculous spending habits. We bought a raft and three paddles. He was able to find a box for us to put our things in. In our eyes, David made us very impressed with our whole stay. I wish he was always there. He girls at the front desk were all very nice and let off a very positive feel as well. The worst thing to witness is to talk to idiots behind the computers and they don't k is why they're doing. Be very careful when going to their restaurant. Services is not good at all. Alright food but service is non existence or very rude. No one greets you, they just look at you, acting as if they're not even working. Strange, then a few minutes later, the same guy shows up and says, do you want a menu? I should have just said, "um no, I'm just sitting here kicking breeze." Took a while for he food to come out. Very small proportion. I love five star dining and usually with a nicer sophisticated restaurant I am given much more food. No bred was given. Guy forgets lemon in my water. No Ice. Didn't ask us for desserts after our meal. I left and tipped 2 bucks. He really deserved a complaint to the boss but ill just avoid this place. Dinner was over $100 btw for mediocre fries, burger and steak. Please hire some new wait staff. Overall David and the girls in the counter were amazing, dining sucks. The rooms are nice. Location is convenient. I don't remember how the beds are. I have the plushes pillow top so, it's not comparable but def bearable. You will enjoy it here.