It's so easy to rate a hotel when everything goes well from the beginning--lovely reception, easy check-in, an unexpected upgrade, a room that looks so much better than it did online. But, what happens when things don't start out so well? That's when you know EXACTLY what kind of hotel/corporation with whom you are dealing. I'm not a big fan of chain hotels. My husband and I prefer those secret places that have yet to be discovered. Yet, four of the last six years when we've returned to Tampa for Yankee spring training, we've stayed at the Grand Hyatt. We always look forward to spacious, clean accommodations, quick and efficient service from check-in to check-out, an occasional upgrade, friendly staff and just the peace of mind that comes from being part of familiar surroundings. This week, our run of luck nearly came to a screeching halt. We checked in late afternoon and we're assigned the room we had requested. We were escorted by a member of the Bell Staff to our premier room with a bay view. As soon as she had left the room we discovered a dirty diaper staring at us from a trash can in the middle of the room. My husband returned to the Front Desk, alerted them to the situation and within ten minutes we had been escorted by a Head Housekeeper to a lovely corner suite on the same floor, complete with added hotel benefits, apologized to ad nauseum, and assured if there was anything they could do for us to be sure to let them know. Now, that's real five star treatment. Among those who went above and beyond we thank Justin (Front Desk), Head of Housekeeping, Steven (Club Lounge) who opened a few minutes early to quench our thirsts, and the entire car Valet Staff who were at the top of their game regardless of the time of day.
Baseball gods willing, we will return to Tampa next March and we can't wait to spend what time we have "off the baseball diamond" at the Grand Hyatt Tampa and would encourage anyone traveling in the area to do the same.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to write such a kind review of Grand Hyatt Tampa. I am so happy to hear we were able to turn your negative experience around in a timely manner. Please know your glowing comments have be forwarded to the executive management team so our employees may be properly recognized. We look forward to welcoming you back again soon! - Ryan, Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.