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“211 Lounge” 5 of 5 stars
Review of Hilton Tampa Downtown

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Hilton Tampa Downtown
3.5 of 5 Hotel   |   211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)   |  
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Ranked #26 of 159 Hotels in Tampa
GreenLeadersBronze level
Tampa, Florida
1 review
“211 Lounge”
5 of 5 stars Reviewed March 19, 2014

Truly enjoyed my stay at the Hilton Downtown. The service was great and the room was very comfortable with a nice size bathroom. Thank you to Christie, our server in the lounge, for her great service and pleasant disposition. Bill S.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 28, 2014
Greetings William S.,

Thank you for staying with us. We appreciate your comments. We are glad you received great service by Christie at the lounge and it will be our pleasure to thank her for a job well done.

We look forward to welcoming you again.

Warm Regards,

Hilton Tampa Downtown - Management
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622 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Boston
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 18, 2014

Was recently at the Hilton downtown for a conference. Room was beautifully done, lobby was gorgeous. Great business services (computers and free printing in the lobby). Perfect for a conference. No complaints.

Tip-the pool is in shade after 3 pm. Hit it early.

The only downside was the food, which was very basic and eh.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings BostonHannah,

Thank you for staying with us. We hope your enjoyed Tampa and your conference.

Thank you for the kind comments about the look of our hotel and our business center.

We will pass along your comments about the food to our Food & Beverage Director and Chef for their information. We apologize for the inconvenience.

We appreciate your feedback and look forward to welcoming you back soon.

Warm Regards,

Hilton Tampa Downtown - Management
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2014

Stayed here for a couple of nights for business. This was a very clean hotel with great service. My room was very comfortable and I slept like a baby. There's a Starbucks in the lobby which is very convenient as well as a small convenience store. One night my toilet would not stop running, I let front desk know, went for a couple of drinks in the lounge downstairs and when I got back to my room it was all fixed. Although there is free wifi in all the common areas, I still find that charging wifi for $9.95/ night is a bit steep. That was my only issue, otherwise you will enjoy your stay here.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings rawsco_bico,

Thank you for staying with us. We hope your visit to Tampa was enjoyable.

We appreciate your comments. It was nice to see that you had a good night sleep. We apologize for the toilet issue but we are glad our Engineering Department took care of it right away.

Should your travels bring you back to Tampa, we hope you will stay with us again.

Warm Regards,

Hilton Tampa Downtown - Management
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Weston, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014 via mobile

Love what you've done with the place! Much nicer than the Hyatt days. ;-). Christie was a super server - checked up regularly and made it a very enjoyable evening. Can't wait to come back! Ronnie made great Martinis!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings KenB,

Thank you for staying with us. We always enjoy receiving glowing remarks about our staff. It is really important to know that Christie and Ronnie were able to meet your expectations of exceptional service.

We are happy to see that you liked our new renovated hotel.

It was a pleasure having you as a guest and we hope to see you soon!

Warm Regards,

Hilton Tampa Downtown - Management
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Suwanee, Georgia
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 14, 2014

Stayed 2 nights for business. I wasn't blown away but I was happy with the accommodations. The in-room wifi was good. Breakfast Buffet was also good and the service at the bar and restaurant was excellent. The location was within walking distance (for Tampa in March) to many good restaurants. We went to Jackson's for dinner one night. Definitely would recommend that.

I do have two small complaints/observations: 1. I'm not a fan of the large overly soft pillows. I like the chains that provide a couple of pillows with differing firmness and wish this was standard at other hotels. 2. I was told by the front desk that a shuttle to the airport was available at the side entrance. When I went to confirm this with the bell staff, I was told this was only for airline employees. I decided to walk around and see for myself. It turns out that the shuttle was available to all hotel guests (for a $13 charge, which was fine for me). I hope that the bell service just didn't know and wasn't trying to garner a tip for arranging a taxi.

Neither of these issues would keep me from staying here again but it did keep me from giving a 5 rating.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings Suwaneetown,

Thank you for staying with us. It was nice to see that overall you enjoyed your stay.

We have medium and hard feather pillows or foam pillows as an alternative. Please let us know next time and we will find a pillow to your satisfaction. We would like to offer our sincere apologies for the erroneous information you received from one of our bellmen. You are right, the shuttle is available to all our hotel guests. We will address this with our bellstand staff to avoid a situation like this happening again in the future. Thank you for letting us know.

Should your travels bring you back to Tampa, we hope you will stay with us again.

Warm Regards,

Hilton Tampa Downtown - Management
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Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

I stayed at this Hotel for 11 days for a conference. Our Director of Catering & Event Services was probably one of the Best Directors I have had the pleasure of working with. The Hotel staff treated my group like we were their only clients although I know that the Boston Bruins and the Phoenix Coyotes were in the Hotel at the same time we were. The sleeping rooms were clean. Great location the Hotel is downtown Tampa about a block or two from the riverwalk. A great server Mary a server at the 211 restaurant was one of the best servers I had in a long time. She was so good I ate at the 211 almost every night.

Room Tip: Was told the 5th floor is a little noisy because the gym and pool is on the 5th floor
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings 111MichaelA111,

Thank you for staying with us.

Your comments about our Director of Catering and Mary are very much appreciated. We have a wonderful staff that sincerely care about our guests and events. It will be a pleasure to thank them for a job well done.

We look forward to welcoming you back soon!

Warm Regards,

Hilton Tampa Downtown - Management
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Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2014

The hotel has completed the renovation and the rooms are well appointed. Some have smaller bathrooms with short counter space. Otherwise the room was very nice and confortable.

The breakfast food service was made more pleasant with the outstanding service by Stacie in the mornings.

Christie made having appetizers and a beer easy and fun in the evening.
If you sty at this hotel look for these 2 folks as they show what the Hilton chains should be looking to present to their customers.

Room Tip: Ask for a larger bathroom and verify the AC is working well.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2014
Greetings JimRabe,

Thank you for staying with us. It was nice to know that you enjoyed your stay, and that 2 of our team members made such a good impression on you. It will be our pleasure to thank Stacie and Christie for the outstanding service you received.

We look forward to welcoming you back soon.

Warm Regards,

Hilton Tampa Downtown - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Downtown

Address: 211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Tampa
#15 Romantic Hotel in Tampa
#16 Business Hotel in Tampa
#38 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Tampa Downtown 3.5*
Number of rooms: 520
Official Description (provided by the hotel):
Hilton Tampa Downtown is an upscale urban hotel surrounded by the natural attractions of one of Florida’s busiest and most beautiful gulf coast areas. Located in the heart of downtown Tampa, we feature convenient access to all of the attractions of Tampa, Clearwater, St. Petersburg and Orlando. We’re 6 miles from Tampa International Airport and a few blocks from the Tampa Convention Center, the Florida Aquarium, the University of Tampa, the Tampa Bay Times Forum, the David A. Straz, Jr. Center for the Performing Arts and the area’s centers for culture, heritage, shopping, entertainment and sports. Hilton Tampa Downtown offers 520 guestrooms, including 14 suites, all providing a sophisticated and relaxing environment of contemporary furnishings, finishes and personal amenities. For on-property relaxation, guests can enjoy our tropical rooftop outdoor pool, heated whirlpool, sundeck and fully equipped health club. The Restaurant 211 “complex” offers daylong opportunities for outstanding food and socializing. Restaurant 211 features American Cuisine for breakfast, lunch and dinner. Our Coffee Bar brews the exclusive Starbucks® Coffee. And, our Bar pours, draws, shakes, and stirs the perfect cocktail. Of the 30,000 square feet of function space at Hilton Tampa Downtown, over 27,000 square feet are on one floor, which gives meeting and social planners many options for planning flow from function to function. Our catering professionals have over twenty years of experience in preparing events for groups from 10 to 2,400. They offer a full range of services including theme parties, custom menus, décor design and transportation. Most of our hospitality staff has been with the property since it opened in 1982. Their local knowledge, impeccable service, and customer-focused attitudes provide every guest with a unique hotel experience found only at Hilton Tampa Downtown. ... more   less 
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Also Known As:
Hyatt Regency Tampa Hotel Tampa
Tampa Hyatt Regency
Hyatt Tampa

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