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“No Thanks.” 2 of 5 stars
Review of Hilton Tampa Downtown

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Hilton Tampa Downtown
3.5 of 5 Hotel   |   211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)   |  
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Ranked #29 of 159 Hotels in Tampa
GreenLeadersBronze level
Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“No Thanks.”
2 of 5 stars Reviewed May 18, 2013 via mobile

Rude service at the front desk. Clean, boring rooms.

And the worst part was waking up to a room adjacent to me using the bathroom twice (very loudly), and mass toilet flushes. When does that happen at a hotel??

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 20, 2013
Greetings Matt S,

Thank your for your review about your recent stay with us. We want to start by apologizing for the inconvenience we caused you.

We have forwarded your comments about the Front Desk service to our Director Front Desk Operations to reiterate to our Front Desk Agents the role in serving our guest. Matt S, we apologize for this, this is very unusual.

Your comments about the bathroom noise has been forwarded to our Engineering Department for immediate action.

Thank you for letting us know about these issues. We sincerely hope this visit does not lessen your confidence in our hotel and hope you will give us another opportunity to serve you.

Warm Regards,

Hilton Tampa Downtown - Management
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487 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Tampa, United States
1 review
2 of 5 stars Reviewed May 17, 2013

They couldn't get my reservation correct. No vent in bathroom causing extreme fogging. When door is opened, steam releases into room causing temperature changes. Daily charge for internet! What! Transportation to The Forum for graduation was a debacle. One teeny waste basket in the bathroom, none in the room by the desk. They were in WAY over their heads with everything. I'll NEVER go back.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 20, 2013
Greetings Pamela L.,

Thank you for staying with us. We were disappointed that we fell below your expectations. We sincerely apologize and would like to talk to you more about your experience at our hotel. Please contact our Director Front Office Operations, Andre Ward, at 813-204-3000. We would like to regain your confidence in our services.

We hope you reconsider and give us another opportunity to serve you.

Warm Regards,

Hilton Tampa Downtown - Management
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San Jose, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2013

This Hilton did not meet our expectations as the rooms was not cleaned and serviced well. All surfaces had a layer of dust and the furniture has stains. The bed linens were poor quality as well. I would not recommend staying here!

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 16, 2013
Greetings Janet S,

We sincerely apologize for your unsatisfactory experience at our hotel with the room not being cleaned. We know we did not meet your expectations and we can offer no excuse for what you described other than lack of attention to detail on our part. This is not our norm and we will address this with our Housekeeping team. Thank you for bringing this to our attention.

We hope this isolated incident will not keep you from choosing our hotel in the near future; we would like for you to give us another opportunity.

Warm Regards,

Hilton Tampa Downtown - Management
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Houston
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

I stayed here for business in Downtown Tampa. The hotel was very convenient, and I was able to walk to the deposition. I was also able to get a lot of work done in the room. The hotel was clean. It was kind of difficult getting around due to some renovations nearby, but it was good.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 8, 2013
Greetings Beamwalker,

Thank you for staying with us. We are happy to see that your stay was productive.

We apologize that it was difficult to walk around due to the renovation. We appreciate your patience. This is only temporary until the renovation is completed.

Thank you for your comments. We hope you will have the opportunity to stay with us again in the near future and enjoy our newly renovated hotel.

Warm Regards,

Hilton Tampa Downtown - Management
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Park City, Utah, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2013

Well if you enjoyed it, you should return to this hotel. I could not believe it. My toilet was 4 inches away from the vanity and protruded mid-way into my sink. I had to stand sideways to brush my teeth.. and I am not a big person.

Room Tip: Make sure they do not put you in a room where the toilet is 4 inches away from the sink.
See more room tips
  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 8, 2013
Greetings Ethan B.,

Thank you for staying with us. We apologize for the bathroom being too small. Not all our bathrooms are small so please let the Front Desk Agent know about your request next time. We appreciate your comment.

If your travel plans bring you back to Tampa, we hope you will choose to stay with us again.

Warm Regards,

Hilton Tampa Downtown - Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed May 1, 2013

Internet is insane ($9/day/device), you can get it for free at a cheaper hotel. No washclothes in shower is apparently standard procedure. Not enough outlets in the room for 3 business travellers with computers, iPads, iPhones, etc. There were places they could have put outlets but did not. Staff was very helpful, all this is not their fault.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 31, 2013
Greeting Guest,

Thank you for staying with us. We apologize for the inconveniences you encountered during your stay. We do offer free internet in our common areas and business center. Washcloths are provided in the bathroom for our guests. This was probably an oversight, please accept our apologies.

We appreciate your feedback and hope you will stay with us again on your next trip to Tampa.

Warm Regards,

Hilton Tampa Downtown - Management
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2013

The location of this hotel is great, heart of the downtown. The hotel itself is OK, nothing special. It was convenient to stay there for business purpose because of it's proximity to the my office. No internet cable in the room.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this review, May 3, 2013
Greetings Boobalashop,

Thank you for staying with us. We apologize you felt that our hotel is nothing special. We are undergoing a $20 million renovation right now and soon you will be able to enjoy our brand new product with new and exciting changes.

We do offer internet in our guest rooms for a small fee, but you can get it free at our lobby and Business Center.

We hope you can stay with us again in the near future.

Warm Regards,

Hilton Tampa Downtown - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Downtown

Address: 211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Tampa
#16 Romantic Hotel in Tampa
#19 Business Hotel in Tampa
#49 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Tampa Downtown 3.5*
Number of rooms: 520
Official Description (provided by the hotel):
Hilton Tampa Downtown is an upscale urban hotel surrounded by the natural attractions of one of Florida’s busiest and most beautiful gulf coast areas. Located in the heart of downtown Tampa, we feature convenient access to all of the attractions of Tampa, Clearwater, St. Petersburg and Orlando. We’re 6 miles from Tampa International Airport and a few blocks from the Tampa Convention Center, the Florida Aquarium, the University of Tampa, the Tampa Bay Times Forum, the David A. Straz, Jr. Center for the Performing Arts and the area’s centers for culture, heritage, shopping, entertainment and sports. Hilton Tampa Downtown offers 520 guestrooms, including 14 suites, all providing a sophisticated and relaxing environment of contemporary furnishings, finishes and personal amenities. For on-property relaxation, guests can enjoy our tropical rooftop outdoor pool, heated whirlpool, sundeck and fully equipped health club. The Restaurant 211 “complex” offers daylong opportunities for outstanding food and socializing. Restaurant 211 features American Cuisine for breakfast, lunch and dinner. Our Coffee Bar brews the exclusive Starbucks® Coffee. And, our Bar pours, draws, shakes, and stirs the perfect cocktail. Of the 30,000 square feet of function space at Hilton Tampa Downtown, over 27,000 square feet are on one floor, which gives meeting and social planners many options for planning flow from function to function. Our catering professionals have over twenty years of experience in preparing events for groups from 10 to 2,400. They offer a full range of services including theme parties, custom menus, décor design and transportation. Most of our hospitality staff has been with the property since it opened in 1982. Their local knowledge, impeccable service, and customer-focused attitudes provide every guest with a unique hotel experience found only at Hilton Tampa Downtown. ... more   less 
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Also Known As:
Hyatt Regency Tampa Hotel Tampa
Tampa Hyatt Regency
Hyatt Tampa

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