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“Great Hilton experience” 5 of 5 stars
Review of Hilton Tampa Downtown

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Hilton Tampa Downtown
3.5 of 5 Hotel   |   211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)   |  
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Ranked #27 of 160 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Tucson, Arizona
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Hilton experience”
5 of 5 stars Reviewed March 23, 2013

Unbeatable downtown location with great views and all the Hilton amenities you would expect. They are about to begin a total renovation, so i am certain that will make things even better. It is pricey, but in this location it is competitive and you get exactly what you should for the increased cost. The continental breakfast is complimentary if you are a Diamond member, as is the Internet. The staff is phenomenal and the manager, Robert really went out of his way to help our group and ensure we had a great stay. We'll be back for sure.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 28, 2013
Greetings AdamH,

Thank you for staying with us and the kind comments about our staff and property.

Our renovation continues and we expect to have a “brand new” hotel before the end of the year. We hope that you can come back and visit us.

Warm Regards,
Hilton Tampa Downtown - Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Frisco, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 23, 2013

The hotel was in the process of remodeling and transitioning from a Hyatt to Hilton. The staff was very friendly and always available to help with anything. The only negative at this time was due to the remodeling and the store inside the hotel was closed.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 28, 2013
Greetings RWE0829,

Thank you for your kind comments about our staff. They are our best asset and we are happy to see they met your expectations.

We apologize for the store inside the hotel being closed. We are building a new home for it with the renovation.

We look forward to serving you again soon.

Warm Regards,
Hilton Tampa Downtown - Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed March 23, 2013

As someone who stays in Hilton hotels nearly every week of the year, I must say that I was terribly disappointed with the Hilton Tampa Downtown. This overpriced property delivers two-star service across the board, and then slaps you with a five-star invoice upon departure. Even as a Diamond-level member, I was given a small, dark room. Throught my three-night stay, I encountered untrained, unhelpful employees in every department of the hotel. The hotel is currently being renovated, but even the restaurant, which is supposed to be "completely new", provided a dull menu of rather tasteless food.

My suggestion? Stay elsewhere in Tampa, where you can easily find a better hotel at half the cost. Try moving out to the airport area. If you MUST stay in downtown, and I cannot understand why anyone would (Downtown Tampa has a "ghost town" feeling even during the week!) try the Embassy Suites. I did not see the rooms, but the lobby and outside appeared to be at least as good, the price was better and included extras, like free breakfast and internet.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 28, 2013
Greetings MtnWill,

Thank you for taking the time to write a review. It was very disappointing to see that we felt below your expectations.

Our prices are competitive with the hotels around the area. Right now we are undergoing a $20 million renovation to update our hotel including the first floor (Front Desk, Starbucks, Restaurant, etc.) and also the rooms. We apologize for you not liking our Restaurant menu, we feature a collection of distinct flavors to create our dishes. Our Chef is always willing to create a particular dish according to your taste.

We appreciate your feedback and hope you will give us another opportunity to serve you in the future.

Warm Regards,
Hilton Tampa Downtown - Management
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Tampa, Florida
Level Contributor
79 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed March 21, 2013

Stayed one night for a concert at the Forum, a quick & safe walk even after dark. We checked in pretty quickly and were happy with our room on the 11th floor. The location is close to many downtown restaurants so we didn't eat onsite. The staff we encountered were very friendly and we have no complaints at all about our stay. Upon arrival we did not see the hotel's parking so we parked in the city garage - you can get to the hotel from the 3rd level.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 22, 2013
Greetings Ichiban,

Thank you for your kind comments. We are happy to see you enjoyed your stay and the concert.

We look forward to having you as our guest soon.

Warm Regards,

Hilton Tampa Downtown - Management
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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 18, 2013 via mobile

Stayed 2 nights with my son for Spring Training visit. Came back to room after Yankee Game Saturday afternoon. To my dismay, housekeeping had not made up our room. After calling desk, someone showed to clean room. After she was done, we noticed no toilet tissue or facial tissues. Too many choices to have to deal with this type of neglect.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 22, 2013
Greetings Mylmel,

Thank you for bringing this housekeeping matter to our attention. Please accept our sincere apologies for the inconvenience this caused you. We can offer no excuse for what you described other than lack of attention to detail on our part. Please be assured we have addressed this situation with our Housekeeping team and we are giving you our personal assurance that this will not happen again in the future.

We appreciate your feedback and hope you will stay with us again on your next visit to Tampa.

Warm Regards,

Hilton Tampa Downtown - Management
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Houston, Texas
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 17, 2013

The hotel room was nice and clean. Because of a late flight, we weren't able to check in until after 9 pm. I think that, because of this, we got one of the worst rooms. We were on an inside room on the 7th floor. Our room window looked into the atrium. There was a party going on until after midnight and the noise was pretty loud - it was like a sound tunnel and we could hear voices talking & lots of laughter.

I would still recommend this hotel. It was very nice, though there was reconstruction taking place on the first floor. However, I would really avoid the rooms surrounding the atrium!

We were headed for a cruise the next morning and a shuttle took us from the hotel to the terminal for about $5. The terminal was only about 5-10 minutes away. They will also take you to the airport after the cruise.

P.S. They had wonderful feather pillows that I used to help block out the noise!

Room Tip: Avoid staying around the atrium!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 22, 2013
Greetings DanaHouston,

Thank you for staying with us. Let me start by apologizing for the noise situation in the atrium. Part of our renovation is the relocation of the Front Desk to the Lounge Bar Area to avoid situations like this in the future. This renovation is going on at this time. We appreciate you sharing your comments with us.

It was a pleasure having you as our guest and we hope you will stay with us again in the near future.

Warm Regards,

Hilton Tampa Downtown - Management
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Berkhamsted, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2013

Stayed here for a conference at convention centre. It is about 5 mins walk away. Comfortable, clean and efficient hotel. Room was reasonable and quiet. Breakfast is either $12 for continental buffet or $19 for cooked buffet. Bar serves snacks and drinks till late. Overall would recommend.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSHyattRegencyTampa, Public Relations Manager at Hilton Tampa Downtown, responded to this review, March 19, 2013
Greetings MarkB,

Thank you for staying with us. We appreciate your comments and hope that you enjoyed your stay.

We look forward to having you as our guest soon.

Warm Regards,

Hilton Tampa Downtown - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Downtown

Address: 211 North Tampa Street, Tampa, FL 33602 (Formerly Hotel Tampa)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Tampa
#14 Business Hotel in Tampa
#15 Romantic Hotel in Tampa
#35 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Tampa Downtown 3.5*
Number of rooms: 520
Official Description (provided by the hotel):
Hilton Tampa Downtown is an upscale urban hotel surrounded by the natural attractions of one of Florida’s busiest and most beautiful gulf coast areas. Located in the heart of downtown Tampa, we feature convenient access to all of the attractions of Tampa, Clearwater, St. Petersburg and Orlando. We’re 6 miles from Tampa International Airport and a few blocks from the Tampa Convention Center, the Florida Aquarium, the University of Tampa, the Tampa Bay Times Forum, the David A. Straz, Jr. Center for the Performing Arts and the area’s centers for culture, heritage, shopping, entertainment and sports. Hilton Tampa Downtown offers 520 guestrooms, including 14 suites, all providing a sophisticated and relaxing environment of contemporary furnishings, finishes and personal amenities. For on-property relaxation, guests can enjoy our tropical rooftop outdoor pool, heated whirlpool, sundeck and fully equipped health club. The Restaurant 211 “complex” offers daylong opportunities for outstanding food and socializing. Restaurant 211 features American Cuisine for breakfast, lunch and dinner. Our Coffee Bar brews the exclusive Starbucks® Coffee. And, our Bar pours, draws, shakes, and stirs the perfect cocktail. Of the 30,000 square feet of function space at Hilton Tampa Downtown, over 27,000 square feet are on one floor, which gives meeting and social planners many options for planning flow from function to function. Our catering professionals have over twenty years of experience in preparing events for groups from 10 to 2,400. They offer a full range of services including theme parties, custom menus, décor design and transportation. Most of our hospitality staff has been with the property since it opened in 1982. Their local knowledge, impeccable service, and customer-focused attitudes provide every guest with a unique hotel experience found only at Hilton Tampa Downtown. ... more   less 
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Also Known As:
Hyatt Regency Tampa Hotel Tampa
Tampa Hyatt Regency
Hyatt Tampa

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