I should have heeded the warnings that this hotel was not clean. It was close to downtown and I came for the Gasparilla Children's Parade & Busch Gardens. At first the decor made the room appear outdated. The oxblood accent wall, the maroon swirled yellowish bath fitter. However, I was not going to nit pick. The second night as I angled the tube tv towards the sofa, there was dust all underneath it. Yuk. I decided to allow housekeeping to come in and enjoyed a very long day at the park. Came back to a room that was untouched. It was 11:30 at night.
I expressed how disappointed I was to the manager during the 11am check out and she made excuses. The "do not disturb" might have fallen on the floor. "NO" I replied it was hanging on the inside of the door knob. Not very apologetic at all.
I gave this place 2 points for the very nice front desk personnel; Darryl when we checked in and Josette who was extremely apologetic our room not being cleaned.
My sister stayed at the Holiday Inn Express next to Busch Gardens for $10. more dollars and it was another world completely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
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Thank you for choosing Howard Johnson Express Inn & Suites - South Tampa / Airport for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:
• Management received additional training in the courteous manner in which we treat our valued guests
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
I hope that the next time you visit our area; you will once again choose to stay at Howard Johnson Express Inn & Suites - South Tampa / Airport. We look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.