We have stayed at this Embassy Suites several times and will continue to frequent it. The staff is very accomodating. As many writers before me indicated, there is a need to upgrade some things at the hotel, but the location to Busch Gardens is a plus.
Herman, the night manager, stopped by during happy hour to make sure we and everyone there was happy. I mentioned that the snack portion was somewhat meager, and the second night they had hot Cheese for the chips and several other options.
We at dinner in the mangrove grill, and I was very happy with the service and food.
My only complain is that I purchased a premium suite and found that the rooms are the same, but you get some free, packaged snacks like skittles and soda+ some specialty coffee in your room. I'm not sure it was worth the extra $20 per night that was charged and in the future I will get the regular room and just stop at the convenience store for a few snacks.
All in all it is certainly a place I will return to.