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“Above and Beyond” 5 of 5 stars
Review of Embassy Suites Hotel Tampa-USF/Near Busch Gardens

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Embassy Suites Hotel Tampa-USF/Near Busch Gardens
3.5 of 5 Hotel   |   3705 Spectrum Boulevard, Tampa, FL 33612   |  
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Falcon's Fury Package
Ranked #17 of 159 hotels in Tampa
Kansas City, Missouri, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Above and Beyond”
5 of 5 stars Reviewed October 15, 2013

Overall this is a nice hotel and the facilities are clean and nice, but what made my experience amazing was the hotel staff. When I checked in I was greeted by a friendly person. Then the next day I went down to breakfast and was entertained by the two gentlemen making omelets. Not only did they have the system down pat, but they talked with the guests while they were waiting for the omelets.

While I was waiting, Jennifer Cancho, the sales manager, came up and asked how my stay was and what I was doing in Tampa. After a brief conversation she gave me her business card and said to let her know if I needed anything. Little did I know I would ask for her assistance shortly. When I checked out of the hotel I forgot to grab my toiletry bag. I discovered this when I reached my destination, so the next day I called Jennifer and left her a message. She promptly got back to me and said she would investigate. Sure enough she was able to find my toiletry bag and arranged for it to be shipped back to me even though this was not her job. Any other time I have left something at a hotel I never see it again and if it weren't for Jennifer and this Embassy Suites amazing staff, I don't think I would have seen my toiletry bag again either.

Overall I would bring my business here again and would recommend this hotel to anyone.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay and what a great story!

Thank you also for taking the time to mention Jennifer. I will share your comments with her.

I look forward to your return visit!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

580 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
tampa
1 review
5 of 5 stars Reviewed October 15, 2013

Early last week my company held a cocktail reception in the waterfall area of the hotel for 30 people. The atmosphere and space was perfect for our budget and the amount of time we had to find a place to host the event. Sara Meadows, the executive meeting manager at Embassy Suites USF, did an excellent job organizing the event with the limited time and budget we faced her with. She did follow up calls to make sure that the hotel was providing everything we needed, and was around to make sure everything went smoothly during the event. The food and the staff were great and were constantly making sure we had enough drinks and the food was coming out at a perfect rate. I would highly recommend this hotel for future events!!

I. Levine

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

Thank you also for taking the time to mention Sara. I will share your comments with her.

Thank you for your business.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
5 of 5 stars Reviewed October 14, 2013

I had a very good experience at this hotel; everyone was very nice and friendly. I have visited this hotel on several occasions and it is always the same. The front desk personnel are always willing to help. The breakfast staff is very accommodating. I saw one of the breakfast staff being very helpful with a handicap and senior visitor.

Room Tip: great hotel
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

Thank you for your business and I look forward to your return visit.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

I recently held a meeting at the Embassy Suites USF and was very satisfied with the meeting space and the service I received. Sara was my event manager and she was so friendly, professional, and very easy to work with in preparation for my meeting. Steve and the banquet staff were always accessible and quick to fulfill any request onsite. The lunch was excellent as well, even though we chose the most inexpensive option due to our limited budget. Complimentary parking and breakfast was a major plus for our attendees as well!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

Thank you also for taking the time to mention Steve. I will share your comments with him.

Thank you for your business.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
5 of 5 stars Reviewed October 11, 2013

This is an awesome hotel with amazing staff, especially Maria and Leslie. The sales folks are excellent led by Joyce Turner. It really is like going home; staff are cordial, friendly, and very accommodating. I make every effort to conduct my business with this hotel

Room Tip: Just ask - they'll do their best to take care of you.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

Thank you also for taking the time to mention Maria, Leslie, and Joyce. I will share your comments with them.

Thank you for your business.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed October 11, 2013

My company recently held a cocktail reception in the waterfall area of the hotel. The atmosphere was great and everyone had an awesome time! Sara Meadows, the executive meeting manager at Embassy Suites USF, did an excellent job organizing the event and was around to make sure everything went smoothly. I would highly recommend this hotel for future events!!

E. Morris

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 17, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

Thank you also for taking the time to mention Sara. I will share your comments with her.

Please contact me directly so I can personally thank you for your business.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decaturville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 10, 2013

they treat every guest with respect and go out of their way for guests. I love the shuttle service
buffet breakfast. their crab cakes are to die for stayed here twice this year and will be back in jan 2014.
they are minutes away from the james a haley va hospital, moffit med center, bush gardens
this is a centrally located hotel in tampa .

Room Tip: i don't think there is a bad room in this hotel
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, October 11, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay!

Thank you for your business and I hope you choose us again when you come back to visit.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Hotel Tampa-USF/Near Busch Gardens

Address: 3705 Spectrum Boulevard, Tampa, FL 33612
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Tampa
#16 Romantic Hotel in Tampa
#18 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Tampa-USF/Near Busch Gardens 3.5*
Official Description (provided by the hotel):
Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more   less 
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Also Known As:
Embassy Suites Tampa
Embassy Busch Gardens Suites
Tampa Embassy Suites

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