Our family has stayed here quite a few times so when Father's day came, I booked a night here to surprise my husband with a trip to Busch Gardens. To my surprise, I was greeted poorly at the front desk by a gentleman who barely made eye contact with me. Now I am a Hilton Honors Silver member due to many business trips I take for work, and am usually greeted professionally and thanked for being a Hilton Honors member. However at check I was treated like garbage that strolled in off the street. Worse off, I was with my 9yr old who noticed how rude the front desk clerk was. When he asked me for my ID and credit card, he took it from hands roughly and then slapped it on the counter when he was done. At this point, I knew he was either annoyed at working the front desk or he just had a bad attitude. Either way, this is unacceptable. The next morning at breakfast, we tried to find a table but everything was full. The omelet chef said the hotel was booked full , therefore we could sit in the other dining area. Suddenly a woman came out of nowhere yelling that we could not sit there that the area was closed. Then she yelled at the poor girl who was wiping the table for us so that our family of 5 could sit. We did not know where to sit with our children and had our breakfast trays in our hands. The omelet chef said they had a meeting that morning and were advised to open the second dining area, and he apologized for the rude lady. In any case, it was quite awkward and uncomfortable, to say the least, to be in the middle of an employee discussion or should I say argument. Finally we were seated at another table. Overall, I will reconsider staying here again for business or leisure. The price keeps getting higher but the service is declining.
- Official Description (provided by the hotel):
- Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more less
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- Also Known As:
- Embassy Suites Tampa
- Embassy Busch Gardens Suites
- Tampa Embassy Suites