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“Excellent service, terrible mattresses” 3 of 5 stars
Review of Embassy Suites Hotel Tampa-USF/Near Busch Gardens

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Embassy Suites Hotel Tampa-USF/Near Busch Gardens
3.5 of 5 Hotel   |   3705 Spectrum Boulevard, Tampa, FL 33612   |  
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Falcon's Fury Package
Ranked #17 of 159 hotels in Tampa
Milltown, New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Excellent service, terrible mattresses”
3 of 5 stars Reviewed June 14, 2013

This hotel was very nice. Rooms were large and clean. There was a free cocktail party w/finger foods every evening and shuttle service to and from Busch Gardens. We were upset that wifi was not free, but figured $9.95/day isn't the end of the world (considering the free cocktails). However, we realized that fee was per device and we had signed on to at least 4 different devices. I called the front desk and they assured me they would only charge for one device/day. We were very happy with that, but the cherry on the sundae was when we were checking out they waived ALL of the wifi fees!

My only complaint is the bed was VERY uncomfortable, way too squishy. If they would get better mattresses I would have rated them above average.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, August 24, 2013
Dear Valued Guest,

Thank you for the feedback regarding your stay.

We pride ourselves on our product and service. I will be sharing your comments regarding our mattresses with our management team so we may re-inspect the quality.

I thank you for the many positive comments you wrote.

Please contact me directly if your travels take you here so that I can personally attend to your reservation.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

580 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Waconia, MN, United States
1 review
5 of 5 stars Reviewed June 14, 2013

I cannot say enough about how the ALL the staff was helpful, friendly, and polite. From the time we checked in to the time we checked out, my family’s experience was excellent!!! From the pool to the fitness center to the complimentary break to the social hour. The entire staff was excellent!!! We would defiantly stay again at this location when going to Busch Gardens! Marvin from Minnesota

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, September 9, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay!

We pride ourselves on our product and service.

I will be sharing your comments with our management team and staff to make sure I applaud their efforts.

Please contact me directly if your travels take you here so I can personally attend to your next reservation.

Thank you so much.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa, United States
1 review
5 of 5 stars Reviewed June 13, 2013

Considering the price of the room, I think free internet access would be nice. Even the La Quinta Inn across the street has free internet. BUT, we had a great stay, everyone nice, professional. Breakfast was very nice. I would stay here again and again.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, September 9, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay!

We pride ourselves on our product and service.

I will be sharing your comments with our management team and staff to make sure I applaud their efforts.

Please contact me directly if your travels take you here so I can personally attend to your next reservation.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 5, 2013

From the minute we arrived which we arrived 4 hours before check in to the, to the front desk, shuttle service, room, quality of the breakfast everything was absolutely amazing! The pool and jacuzzi were great! And the happy hour and ambiance was great! I will definitely stay here everytime I visit Tampa!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, August 27, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay.

We pride ourselves on our product and service. I will be sharing your comments with our management team and staff to make sure I applaud their efforts.

Please contact me directly if your travels take you here so I can personally attend to your reservation.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 27, 2013

Have not been treated so well by hotel personnel since I stayed at the Embassy Suites out in La Jolla, California. Want to give a shout out to the front desk clerk named "Megan"...she went over and beyond the call of duty by assisting our family with our unique situation (moving with special needs child is never easy). Have no complaints about this Embassy Suites whatsoever. Yes, while the rooms are beginning to show their age -- the great customer service we received made up for the lack of modern decor.

Room Tip: Stay on top floors to avoid busy lobby area.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, September 8, 2013
Dear Valued Guest,

Thank You for the feedback regarding your stay and your positive comments!

We pride ourselves on our product, service, and cleanliness.

I will be sharing your comments with our management team to make sure I applaud their efforts as well as acknowledge Megan!

Please contact me directly if your travels take you here so I can thank you for your business.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 22, 2013

2 kids and 2 adults in suite with sleeper. Beautiful lobby and good rooms. VERY clean and comfortable. Even the sofabed was pretty comfortable. The breakfast was a WOW! Well worth the money-- feel we got a good value all the way around. Very happy.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, August 29, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay!

We pride ourselves on our product and service.

I will be sharing your comments with our management team and staff to make sure I applaud their efforts.

Please contact me directly if your travels take you here so I can personally attend to your next reservation.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, United States
1 review
5 of 5 stars Reviewed May 17, 2013

I love staying at embassy suites hotels. They have the best customer service and the rooms are clean. This hotel was so close to Busch Garden we could of walked to it. I always stay at Embassy Suites. Would recommend to everyone.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites Hotel Tampa-USF/Near Busch Gardens, responded to this review, August 27, 2013
Dear Valued Guest,

Thank you for the positive comments regarding your stay!

We pride ourselves on our product and service.

I will be sharing your comments with our management team and staff to make sure I applaud their efforts.

Please contact me directly if your travels take you here so I can personally attend to your next reservation.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Hotel Tampa-USF/Near Busch Gardens

Address: 3705 Spectrum Boulevard, Tampa, FL 33612
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Tampa
#16 Romantic Hotel in Tampa
#18 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Tampa-USF/Near Busch Gardens 3.5*
Official Description (provided by the hotel):
Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more   less 
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Also Known As:
Embassy Suites Tampa
Embassy Busch Gardens Suites
Tampa Embassy Suites

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