I recently visited this hotel on the USF campus for business. The hotel is surrounded by USF, highways and strip malls, so if you're looking for a Florida vacation spot is not for you.
The hotel itself has recently undergone some renovations. Rooms were spacious and beds were comfortable. A large atrium centers the hotel and houses check in, breakfast/manager's cocktail space and a small bar/lounge serving food. Some staff members were very nice and helpful.
On the evening of our stay, my colleagues and I returned to the hotel around 10:40 pm and headed to the bar area for a beer and something to eat. The kitchen must have been closing around 11 because the waiter was completely irritated that he had to serve us. We asked if we could still order food and he said "I guess so" and proceeded to show his annoyance with us through the entire process. I ordered hummus, a colleague asked for a grilled chicken salad, etc. so it's not like we asked for a full meal. The waiter also never told us that the area would be closing. I have worked in the food industry, so I get it. If he had said something like "we're starting to close the kitchen, but I'll see what we can do" or "we can serve [1, 2, 3, ...8] choices" we would have been totally understanding and happy with our less then full menu selections.
The next morning - the day we were checking out - housekeeping slipped my room receipt under the door and proceeded to bang on the door loudly until I arrived to answer it. When I did answer the woman had nothing to say. I suppose they were just checking to see if I was still occupying the space. I confirmed with my colleagues they received the same wake up.
We arrived around 9 am for the complimentary breakfast. The food was quite good and I appreciated the omlettes made-to-order especially for a free breakfast. There is a large HD TV at one end of the breakfast area and serveral speaker stations to listen to the broadcast. The Today Show was playing - I thought it was a nice touch. During the week the breakfast ends at 9:30 am. I expected the staff to shut down the omlette station at that time and start cleaning up the buffet. Instead, while we and many others were still eating at 9:30, a member of the staff abruptly turns off the tv and begins to collect ketchup, salt and pepper from all tables, including those occupied by hotel guests who were still eating.
The hotel, while generic, is clean and rooms were fine. However, I can't imagine ever staying here again unless I have to do business at/around USF.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2013
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Thank You for responding about your recent stay at my hotel. I appreciate your comments on the service and have shared these with the team to improve on making sure we exceeed your expectations. I was pleased that you enjoyed the breakfast and location of the hotel for your business. I hope on your next trip to Tampa you choose to stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.