This is a very busy hotel, located close to both the University of South Florida and Busch Gardens. I was expecting a difficult time here as I knew the staff would be busy keeping up with all the activity. I was pleasantly surprised that the staff addressed my every need in a timely and professional manner. Just one example: I was about to leave the hotel to give a speech when a button fell off my suit coat. Normally, my coat would be sent to a cleaners to put the button back on. Instead, the manager found someone on the staff who could sew the button back on immediately. I was so grateful.
The facilities are a bit tired from so much use and renovation is in order, as noted by some others. But for all intents and purposes, this is an ideal hotel for tourists as well as business travelers.