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Embassy Suites Tampa Airport/Westshore: Traveler Reviews

3.5 of 5
555 N. Westshore Blvd., Tampa, FL 33609
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Embassy Suites Tampa Airport/Westshore
Ranked #48 of 158 hotels in Tampa
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252 reviews from our community

Traveler rating
    75
    79
    44
    29
    25
See reviews for
Families
73
 
Couples
43
 
Solo
18
 
Business
77
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Lovely but you have to pay for parking”
4 of 5 stars Reviewed January 10, 2013

Great location, easy access to everything. Located right next to interstate but quiet. You can never beat ES for their hot breakfasts and manager's reception - always good. It is annoying to have to pay for parking and the spots are teensy (my rental nearly didn't fit). A strange thing in my room - the sliding glass doors to the balcony had a sign that said they were permanently locked for safety, but those doors were most definitely not locked/blocked. In fact they were partially open upon my arrival in the room. Not a big deal, just weird. Everything else about the place was lovely.

Room Tip: Top floors give a nice bay view!
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask chrchgrlmis about Embassy Suites Tampa Airport/Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVarr, Assistant General Manager at Embassy Suites Tampa Airport/Westshore, responded to this review
January 26, 2013
Dear Chrchgrlmis:

Thank you for taking the time to post a review regarding your most recent visit with us. We are happy to know that you enjoyed your overall stay! We take your feedback very seriously and will continue to look at ways of making our parking the best possible experience at a good value. I want to apologize for your experience with the sliding glass door. Our maintenance team has addressed the issue.

Thank you again for your loyalty to our hotel and we look forward to your next visit.

Best regards,

Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington, dc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Everything but clean towels....”
4 of 5 stars Reviewed January 4, 2013 via mobile

So, right before Christmas 2012 I stayed at the Embassy suites for business. I will say that I was not expecting it to be as welcoming as it was. Located within walking distance of decent food, a free shuttle (provided by the hotel) to the airport that is less than 10 mins away, and is near an almost 4 star mall (considering there is a Saks 5th anchor) I'd say that this spot was a perfect spot to stay for business or relaxation.... Perhaps not so much a family environment, and I would know with 5 of our own little ones at home!!!!! Myself and two other company trainees were set up in one suite on the seventh floor and To sum it up: plenty of hot water, no noise at all, breakfast buffet was fresh and delicious, and the staff was attentive. Only drawback was on two occasions we came back to a completely clean room with no towels....... Who does that?? So it was handled immediately, but handled twice, no less.... But other than that, no much else to complain about! It was a very comfortable home away from home during my 5 day training in Tampa. Also, the lobby smelt wonderful! Loved the decor; very modern, open, and clean. Also used the business center, where I printed my boarding passes and sent quite a few emails from comfortably!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SmileAndNod about Embassy Suites Tampa Airport/Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVarr, Assistant General Manager at Embassy Suites Tampa Airport/Westshore, responded to this review
January 16, 2013
Dear SmileAndNod,

Thank you for taking the time to write a review! We are happy to know that our location and service made for a comfortable stay during your training. I want to apologize for the lack of towels on two of your daily services. I have addressed your comments with our housekeeping team so that we can prevent a similar experience in the future.

We appreciate your loyalty and look forward to your next visit!

Best regards,

Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, New Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Large Rooms”
5 of 5 stars Reviewed January 4, 2013

Great Hotel! Employees were friendly and polite. The rooms are clean, quiet, comfortable and very LARGE! Location is convenient to shopping and the airport. The pool is located outside and you do have to cross the front parking lot to access but it was clean and well maintained. I would highly recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Charlene M about Embassy Suites Tampa Airport/Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieAnnPagan, Front Office Manager at Embassy Suites Tampa Airport/Westshore, responded to this review
January 8, 2013
Dear Charlene M,

Thank you for taking the time to review our property. The team here is happy to know that you enjoyed your stay and they helped in making you feel welcome. We hope you visit us again soon.

Sincerely,
Leslis-Ann Pagan
Front Offcie Supervisor- Guest Services
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Augusta, Georgia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Lovely happy hour!”
4 of 5 stars Reviewed January 2, 2013

Recently stayed there for a business trip.
Loved their happy hour (free food and drinks!) and hot & yummy breakfast (white omelet was awesome).
Very close to the mall and the airport.
Would definitely go back!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sunzinha about Embassy Suites Tampa Airport/Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieAnnPagan, Front Office Manager at Embassy Suites Tampa Airport/Westshore, responded to this review
January 8, 2013
Dear Sunzinha,

Thanks so much for taking the time to review our property. We appreciate the feedback and the compliments. Thanks for choosing to stay with us and we hope you visit us again soon.

Sincerely,
Leslie-Ann Pagan
Front Office Supervisor- Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Disappointed...not up to Embassy Suites standards...”
3 of 5 stars Reviewed January 1, 2013

When we arrived at the hotel after a very long drive, we did not expect it to be a hassle to park the car and check-in...but it was. There was only one person at the front desk and we waited about 10 minutes for him to help us. He said we had to see the valet to self-park in the garage. Another 10 minute wait for the one valet to show up. Did not understand why the front desk could not handle this, as the parking fee was billed to our room. The valet informed us there was no elevator in the garage, so we had to unload everything out of the car right then in front of the entrance. We had both luggage and Christmas gifts. My husband then went to park the car (he later said there were only a couple of tight spaces left, and that the stairwell he had used was really filthy), while the (college-aged) kids and me went up to the room on the 6th floor. The room card did not work. Went back down to the front desk and waited again. The clerk reprogrammed the card, but we could still not get it to work. My husband finally arrived at the room and we were able to get his card to work, with much effort. It took us at least 30 minutes to get in the room from the time we drove up to the hotel. We were suppose to have a pool view, but could barely see the pool. The room was nice, but they only gave us enough towels for 2 people. So we went back down to front desk again to get supplies. At this point we were really tired of making the trek to the front desk, and I am sure he wasn't thrilled to see us either. The breakfast was good (but there were no pastries) and the breakfast staff were very nice. Overall it was NOT a relaxing stay, however.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask DEBBIE G about Embassy Suites Tampa Airport/Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVarr, Assistant General Manager at Embassy Suites Tampa Airport/Westshore, responded to this review
January 2, 2013
Dear Debbie G:

I want to apologize for your overall arrival experience during your recent visit with us. Your feedback is so important in what we do each day. I want to assure you that your experience was an isolated event and we will strive to ensure that your experience is not repeated in the future. We are happy to know that you enjoyed our breakfast and the service provided by our food and beverage team.

We appreciate your business and hope to have the opportunity to welcome you back in the future.

If I can be of further assistance in anyway please do not hesitate to contact me.

Best regards,

Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Tampa Airport/Westshore

Also Known As:
Embassy Suites Tampa Airport/Westshore Hotel
Embassy Suites Tampa Airport/Westshore Hotel Tampa
Embassy Suites Tampa
Tampa Embassy Suites
Address: 555 N. Westshore Blvd., Tampa, FL 33609
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotels in Tampa
#49 Business Hotels in Tampa
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located minutes from Tampa International Airport, Embassy Suites Tampa Airport Westshore provides warm hospitality for your business or leisure travel. Our 243 all-suite accommodations offer amenities designed for your comfort and convenience. Enjoy complimentary cooked-to-order breakfast daily and a complimentary Manager's reception nightly. ... more   less 
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