After making a reservation with MY credit card, I was not allowed to check in because I had put my husband's name as the main person on the reservation. (NOTE: I had tried to check in earlier when the room was not ready and was told to come back in a few hours and was not told that I would not be able to check in at the later hour!). The crazy policy is not the worst thing about this motel. The supervisor (ANA) was curt, rude and had no sense of customer service when delivering the bad news--that they would not allow me to check in. When returning later with my husband to check in, the general manager (Hector) was even worse. His first words were "I am not going to apologize" in a very combative tone. He was extremely rude and hostile--which is shocking considering he was talking to customers. We asked for the owners name so we could speak to him/her about the policy. Hector refused to give us the name. I am shocked that these people are still employed and working with the public. This was an "event hotel" and were also reported to the group organizers.
- Official Description (provided by the hotel):
- Our hotel is just minutes away from Tampa International Airport, Tampa's Downtown, Cruise Terminal and the Westshore Financial District. One of the closest to MacDill Air Force Base, we are the home to many of our nation's troops and their families while they visit the base. Three miles to the west, you will find a beautiful nine-mile walkway along Bayshore Blvd. Over 200 restaurants nearby, many within walking distance. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Airport Hotel Tampa
- Quality Inn Tampa
- Tampa Quality Inn