I do not understand how there are hundreds of reviews of this place all stating the discusting, unsanitary, completely horrendous conditions and from the very first review the management and staff and owner of this location keep saying the same things, That they have rectified the situation, Blah, Blah Blah!
Thats why this place keeps getting Damning Reviews Right!

Will I am truly sorry you had a bad experience I have to take exception to several of your statements in the review. We do take review very serious, and when it is stated by myself or any of our staff that we are addressing the issues that is exactly what occurs despite what you may think. I have already issued a work order to have the door in question checked and repairs needed addressed.

I will also point out that you have correctly noted the over 100 poor reviews. I will also point out that we sell over 25,000 room nights and while that number appears high, it is actually less than 1/2 of a percent (.05%) of our guests staying. Most enjoy a comfortable clean room. However, like any business sometimes we fail to do our job properly.

I do appolgize for our lack of attention to your needs and hope you will try us again in the future.
We are working hard here to improve our service to our customers and will continue to do so. I am sure your next stay will be much different, but if you have problems in the future, please request to speak to me directly and I will attend to your problems personally.

James Averill,
Sr. Exec. Mgr.

I am sorry you had a bad experience during your stay. The Technical Specialist has been notified that the internet was not working and is being addressed. I am not aware of any mold problems and spot check rooms on a regular basis. We are also in the process of replacing a number of beds and do appolgize that you apparently where not in one of the rooms with newer mattresses. I hope you will stay with us again in the future and if you have any such problem, please ask to speak to a manager.

James Averill
Sr. Exec. Mgr.

Dear Guest,

Thank you for choosing Days Inn West of Busch Gardens for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Management and security were consulted as to what steps could be taken to make our valued guests feel more secure.

• Maintenance was informed of your report of Roaches and instructed to look into the matter and see to their complete extermination.

• Maintenance was informed of the Bed, under-sized towels, unable to draining Tub and sink, toilet not fully functional, Not working AC in the room assigned to you and instructed to look into it for necessary repairs or replace.

• Housekeeping received additional training regarding the level of cleanliness required of them as our employees.

I hope that the next time you visit our area; you will once again choose to stay at Days Inn West of Busch Gardens. We look forward to welcoming you back.

Sincerely,
Hotel Manager.

Dear Guest,

Thank you for choosing the Days Inn West of Busch Gardens for your recent stay in our area.

Thank you for taking the time to give us a review, it is much appreciated.

Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training in the level of cleanliness expected of them as our employees. They also were instructed to look into the matter of cockroaches and to see to it that any such problem was eliminated.

• Maintenance was informed of the air condition in the room assigned to you and instructed to see to the needed repairs.

I hope that the next time you visit our area, you will once again choose to stay at the Days Inn West of Busch Gardens. I think you will be greatly pleased.

Sincerely,
Hotel Manager.