Dear Guest,

Thank you for choosing Days Inn for your recent stay in our area.

We are sorry that it wasn’t the pleasant experience you had anticipated.

We thank you for giving us a review, which will help us to improve our services.

Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• The maintenance staffs have been instructed to check all the amenities and to ensure that they are in the best condition.

I hope that the next time you visit our area, you will once again choose us for your stay. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Amber, I apologize your stay did not meet your expectations for your stay on October 6th. However, in expressing your concerns you have made several incorrect statements that need to be addressed. First you claim that I, the hotel manager was in a hurry to go home and was treating a guest in a rude manner and even pushed you into someone. This never happened. See Amber, you checked in at 5:44 pm, about 45 minutes AFTER I LEFT the hotel. I did not return until shift change at 11 PM. Yes, at the time of your check in there would not have been a housekeeper on duty, but if there is a problem, we almost always change rooms for the guest unless their is other circumstances. So I'm not sure what you saw or heard, but it certainly did not involve the manager. Second you stated you were place in the back in a room that apparently someone smoked in. While we try to stress to smokers to not smoke in NON-SMOKING rooms, ultimately, it is up to the smoking guest to show respect for non-smokers. Unfortunately, some smokers don't get it. A quick call to the desk and we could have brought some Fabreze to assist in eliminating the smoking odors. You where never in the back, in fact your room was located poolside on the first floor. I personally inspected the room and while I found the furniture is showing some wear and tear from usage, nothing was broken and the room does meet Days Inn and the Florida Department of Health standards for cleanliness and sanitation. As far as being in a "Sketchy neighborhood", I would point out that we are located at the southwest corner of the park. Tampa Police, District 2 BASE is located 1200-1500 feet from our facility as well as a full response fire and para medic unit. Tampa Police and the Hillsborough Sheriff's departments both patrol here...because we are so close to park. Again, I apologize for any not meeting your expectation.