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Best Western All Suites Hotel Near USF Behind Busch Gardens: Traveler Reviews


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51% Do not recommend
3.0 of 5 stars 94 reviews
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Best Western All Suites Hotel Near USF Behind Busch Gardens

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1 of 5 stars
OrlandoChoppy   1 contribution
orlando
Jun 22, 2009 | Trip type: Family

My family stayed at this hotel and shortly after checking in we got stuck in the outside elevator in the Florida heat topping 100 degrees. We called from the phone in the elevator and the front desk clerk said she'd call maintenance. After several minutes, we had to call back and the other person at the front desk didn't know that we were stuck (the two didn't communicate). We had to call 911 from the elevator (they didn't) because the maintenance man didn't know how to fix the elevator. While on the phone with the front desk person saying we needed immediate attention because it was very difficult to breathe and one person (there was 8 of us inside) was very claustraphobic, SHE HUNG UP ON ME. This was our only like to the outside. No one, except the maintence man, was helping. Finally after 25 minutes, my brother-in-law that was in the elevator had to work to get the door open and we had to be lifted out over 4 feet of concrete as we were stuck between floors. The front desk person at first said she didn't hang up on me, but then later admitted to it because she was new and didn't know the emergency proceedures. The General Manager was incredibly rude, never saying he's sorry or acknowledging the mishap or expressing concern for my family even after the paramedics arrived. We had property damaged and his only response was "that insurance will cover it." We have heard nothing from them regarding this. He never mentioned giving us the one night room for free until we had to say we're not paying. The hotel was dirty, it smelled bad and the breakfast was uneatable. Save your money and health of your family. The GM admitted his staff wasn't trained on emergency protocol. They could care less about their guests.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $77 (year-round)
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Not all bad

Best Western All Suites Hotel Near USF Behind Busch Gardens

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3 of 5 stars
Auntie_C   93 contributions
Jacksonville, Florida
May 12, 2009 | Trip type: Business

We stayed here with our group of over 100 students/adults as part of the Florida State Thespians Conference. Our group took 30 rooms for up to 4 nights per room. Overall we have to say the quality of the hotel for money paid was excellent. Cudos to the front desk staff for being so ready to accept and handle our group. Having personally inspected every room(all on the 3rd floor), I found that all had been recently renovated and were relatively clean. When you put 4 teens in a room to share, there will be some messy situations, but the housekeeping staff did their best to keep sheets and towels refreshed through the stay. The breakfasts we were served were nothing to write home about, but were absolutely servicable. Food ordered from the evening menu was freshly cooked and tasty - although not of gourmet quality - it filled the need of something fresh to eat without having to leave the property. The landscaping around the public spaces and the pool were kept clean and pleasant and most of all, inviting to tired bodies needing a respite.
Overall, this is a decent motel for the money. I can imagine that park guests looking for a bargain will find something here to suit their needs. Should you find your room lacking in some way, contact the front desk for relocation before you "suffer".
As a side note, the hotel offers free local hospital shuttles to guests in town for medical treatments. They run on an appointment basis, just sign in at the front desk.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 35-49
  • Member since July 10, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Disappointing & disgusting!

Best Western All Suites Hotel Near USF Behind Busch Gardens

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1 of 5 stars
hill8216   1 contribution
Harmony, FL
Apr 16, 2009 | Trip type: Family

We chose this hotel because of the proximity to Busch Gardens and they offered a free shuttle to and fro. What they don't tell you is that Busch Gardens is open from 9am to 8pm but the shuttle only runs 3 times a day once at 10am and then again at 5pm & 6pm so this was worthless. They also offer a free hot breakfast, well my husband was in the military and will eat just about anything and he wouldn't even eat the scrambled eggs, yes, they were that gross. The pool area is the one thing that was nice. The rooms were just ok, they fit the purpose. Overall I would never stay at this hotel again even in an emergency, I would rather sleep in my car.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since April 16, 2009
  • Would you recommend this hotel to a friend? No
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Average price*: $77 (year-round)
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What a Dump!

Best Western All Suites Hotel Near USF Behind Busch Gardens

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1 of 5 stars
billlaird   1 contribution
PA
Apr 14, 2009 | Trip type: Family

The rooms are nasty - feel dirty, run down, sheets that are way beyond their life span. The breakfast is frightening. One nice feature - the pool was clean.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 50-64
  • Member since April 14, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is low cost for a reason.

Best Western All Suites Hotel Near USF Behind Busch Gardens

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2 of 5 stars
tbfy   1 contribution
Cincinnati
Mar 30, 2009 | Trip type: Friends getaway

This was the hotel connected to a golf package. While the price was attractive the facility was not. The facility is just worn out. Rooms are clean but old, the "free breakfast" was pretty bad don't expect the eggs or sausage/bacon to be warm. We had to go out to breakfast 1 morning because there was no coffee.

Also, the facility management does not control any of the activities. If your an adult and want to go to the hot tub good luck. The children have unrestricted use, in fact one evening they put soap in the HT which caused it to be closed.

My suggestion is to move up on level and go to a better hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since March 30, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $77 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Best Western All Suites Hotel Near USF Behind Busch Gardens Also Known As

  • Best Western Hotel Tampa
  • Best Western Tampa
  • Tampa Best Western
Address: 3001 University Center Drive, Tampa, FL 33612
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