We first stayed at this hotel for two nights and had a pleasant experience. Nice daytime front desk staff, clean, reasonable room, no problems! Upon checking out we reserved for an additional night, since we planned a road trip to Key West and were returning to Tampa ten days later to fly home. We received a confirmation # (my husband asked for it) and also were told we did not need to give a CC#, since everything was on file. We believed it. On our drive back to Tampa from Key West we realized that we would be getting in at about 10 pm, so we called from the road to notify the hotel of our late arrival. Best decision ever, because there was no room reserved for us and we were told the hotel was full. After much discussion and citing our conf. #, the clerk assured us he would call back with a solution. He did not, but we did. No solution yet, he would call back. Again, no call, so we called for the third time. Now he had a room, same price as the one we reserved, with jaccuzzi. Great, we were pleased, gave our CC info over the phone for payment and got a new confirmation #. Arrived at the hotel, rude clerk, very unprofessional, not the one we dealt with on the phone, although it is a tiny reception area and there is NO WAY this guy did not overhear his collegue's conversation with us. "Hotel is full". Yes, but we just called less than an hour ago and paid for a room with jaccuzzi, here is the conf. #. No clue, no room. I asked him to please call the other employee for assistance. No, he was told not to call and would not call until the morning. Having just come off the road after driving for 10 hours, my husband and I insisted that he call NOW. He said he would only call if people were nice to him. EXCUSE ME??? He finally called and left a message for somebody in Spanish. No call back. Well after midnight and following my threat that I would notify the police since we paid for a room we are not getting, he somehow found the reserved room, no apology, no explanation. Terrible end to our otherwise great honeymoon, we would not stay there again.
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- Also Known As:
- Best Western Tampa Hotel Tampa
- Tampa Best Western