I needed an inexpensive room for a one night pre cruise stay. I figured "how bad can it be". BW are usually so dependable, 2-3 star. This one was a 1 star. I had reserved a two bed smoking room and they gave me a king non smoking. (Ultimately, they brought a rollaway for my adult son). I am disabled and the room was on the second floor and far from the elevator. I returned to the desk and asked for another room and was told they were full. I find it hard to believe they were already full at 4pm. They did suggest that I could hobble my way down two flights of stairs to smoke by the pool. When my son arrived later that evening, they told him that I was a troublemaker. (!!)
The room itself had an awful smell, and the window was sealed shut. The bed was akin to a rock, I got very little sleep.The TV did not work and when I reported it at checkout, I didn't even get a response. The desk clerk did thank me for staying at BW and called me by someone else's name, even though he had my paperwork in his hand..
The rate was $66 per night, I should have just spent $30. more and stayed at the Hyatt Regency closer to the pier with a complimentary shuttle. Live and learn.
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