We booked this Embassy Suites based on it's tripadvisor rating, and our past history with the chain. We were greeted promptly, checked in quickly, and went right up to the room, a second floor suite right over the atrium. We went right down to the pool, and the kids enjoyed it. It is right out front, facing the front lot and bordered by a nice fence and some shrubbery. Plenty of towels, plenty of sun, but only one umbrella for the whole area. *Remember to bring your room key, it is the only way into and out of the pool area.*
I left the pool early to shower first, and I am glad I did. I jumped into the shower, and noticed many (not just one or two) coarse black curly hairs on the shower wall, tub, and shower curtain. I got out, towelled off, and called downstairs. James answered, I told him that I wanted a new room, and he came right up. He agreed that the room was not cleaned properly. By that time, the rest of the family came up, and didn't want to move. James came back up himself with rubber gloves and cleaning supplies, and cleaned the bathroom himself, then sent us to the lobby for a complementary dinner. At dinner, we met Carmen, who was a star. She was super busy, and still could not have been nicer to all of us, taking our order and fussing over us until we were through with our meals. The food was excellent, and, as I said, the service was exceptional.
After a night out, we got back to the room and found that there were no sheets on the sofabed. It was after 12 midnight at that point, and our daughter just wrapped herself up in a blanket she located in the closet.
The morning breakfast was typical ES faire, good selection, teriffic omelets, and very crowded. As we were getting ready, we did notice all kinds of additional noise......doors slamming, toilet noises from the rooms upstairs or next door, and a dull roar from the Atrium area. The noise is beyond their control, but just something to be aware of.
The housekeeper was there early, and did a fairly thorough job. Wayyyyyyyy better than the condition of the room when we originally checked in.
All in all, our stay was tainted by the condition of the room on arrival. The staff did their part, and more, but unfortunately, you only get one shot at a first impression. If back in the area, I would try another place.
- Official Description (provided by the hotel):
- The Embassy Suites Tampa Brandon is just seven miles from downtown Tampa and offers easy access to Busch Gardens, Fl State Fairgrounds, University of South Florida, Tampa Convention Center, beaches, and more. Guest rooms at this all-suite hotel feature a fully-equipped kitchen, high-speed Internet access, and two televisions with HBO. The property also offers complimentary made to order breakfast and evening reception with free snacks and alcohol, outdoor pool, and fitness room. On-site dining is available at Mango’s Restaurant. ... more less
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- Also Known As:
- Embassy Suites Tampa - Brandon Hotel Tampa
- Embassy Suites Brandon
- Brandon Embassy Suites