I made my reservation online through my company website. The type of room chosen by the system was not clear so after I completed the reservation, I called the hotel to make certain I received the type of room I wanted. I had a pleasant conversation with the desk clerk for about 5 minutes. When I hung up I was confident that I was all set.
Unfortunately when I reached the hotel 6 weeks later that was not the case. The desk clerk could do nothing to help. Needless to say, I was upset. I asked to speak to the manager but was told he wouldn't be in until the next morning. i was assured he would call me. After not receiving a call back the next day, I left a note with my cell number. I returned from work and the manager was not in his office, so I left another note. I NEVER heard a word from any manager for my entire stay.
To be fair the hotel is decent and clean, the staff generally pleasant and i had one of the best omelette I've ever had. But if something goes wrong don't expect a resolution--you will be largely ignored.
- Official Description (provided by the hotel):
- The Embassy Suites Tampa Brandon is just seven miles from downtown Tampa and offers easy access to Busch Gardens, Fl State Fairgrounds, University of South Florida, Tampa Convention Center, beaches, and more. Guest rooms at this all-suite hotel feature a fully-equipped kitchen, high-speed Internet access, and two televisions with HBO. The property also offers complimentary made to order breakfast and evening reception with free snacks and alcohol, outdoor pool, and fitness room. On-site dining is available at Mango’s Restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Tampa - Brandon Hotel Tampa
- Embassy Suites Brandon
- Brandon Embassy Suites