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“All good until its not...don't expect a call back” 2 of 5 stars
Review of Embassy Suites Tampa - Brandon

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Embassy Suites Tampa - Brandon
3.5 of 5 Hotel   |   10220 Palm River Rd, Tampa, FL 33619   |  
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WiFi, Breakfast and $10
Ranked #7 of 159 hotels in Tampa
Bayside, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“All good until its not...don't expect a call back”
2 of 5 stars Reviewed March 1, 2013

I made my reservation online through my company website. The type of room chosen by the system was not clear so after I completed the reservation, I called the hotel to make certain I received the type of room I wanted. I had a pleasant conversation with the desk clerk for about 5 minutes. When I hung up I was confident that I was all set.

Unfortunately when I reached the hotel 6 weeks later that was not the case. The desk clerk could do nothing to help. Needless to say, I was upset. I asked to speak to the manager but was told he wouldn't be in until the next morning. i was assured he would call me. After not receiving a call back the next day, I left a note with my cell number. I returned from work and the manager was not in his office, so I left another note. I NEVER heard a word from any manager for my entire stay.

To be fair the hotel is decent and clean, the staff generally pleasant and i had one of the best omelette I've ever had. But if something goes wrong don't expect a resolution--you will be largely ignored.

Room Tip: Call multiple times to confirm your room type because once you arrive there is NO assistance.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha W, Manager at Embassy Suites Tampa - Brandon, responded to this review, May 10, 2013
Janine,
I am very sorry that you were never contacted during you stay. Feedback such as yours is what helps make our hotel better. Even though you had a bad experience with management I am glad that the staff was very pleasant and the you enjoyed your omelet.

Thank you,
Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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356 people have reviewed this hotel

Traveler rating
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See reviews for
125
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Canton, Mississippi
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2013

My husband & I recently stayed here while visiting his son & grand son. The room was perfect size for his son to come visit us. The breakfast was fantastic. Our t.v.'s did not work when we arrived, maintenance was very quick to fix the problem. The only negative I can give is the elevators were on one side of the bldg, our room was on the oppposite side. We will stay there again on our next visit.

Room Tip: End rooms are very quiet.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
1 review
5 of 5 stars Reviewed February 25, 2013

I was very impressed with this hotel from the moment we arrived. We travel almost every weekend and this hotel is one of my favorites now! The staff was friendly and courteous. The rooms were exceptionally clean and spacious. The beds were also very comfortable. When we arrived, Tampa had a boil water restriction which could have turned into a nightmare; however, the staff went out of their way giving complimentary water and making sure that everything was taken care of. Breakfast was also part of our stay and it was delicious. We are going away this weekend also and I am definitely going to find an Embassy Suites to stay in!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta GA
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 25, 2013

Hotel is very convenient to I-75. Very easy access on and off. The hotel staff is fantastic. Everyone I came in contact with was very friendly. I stayed at this hotel several days while doing some work in near by Plant City and can think of no negative points about the staff of the property. The evening reception was a great way to unwind after a long day working. I can not comment about the morning breakfast as I was gone well before it opened each morning. The room was very comfortable and quiet. I was quite pleased with everything at this hotel.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

My family and I had the pleasure of staying at the Embassy Suites for a cheerleading event at the fairgrounds this weekend. The location was perfect, the staff was friendly and very accommodating and we all loved the large suites. The hotel is beautiful and very clean. We all had a wonderful time.

Room Tip: Please specify smoking or non-smoking.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viera, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

Came here for one night to share in a relative's b-day party at the hotel.
Just great having a suite with a separate living room. Excellent value for the money as the bar was open with free cocktails for several hours and the complimentary breakfast the following morning was fantastic! Staff was friendly and courteous as well. Very conveniant location as well to the interstate!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamestown, New York
1 review
5 of 5 stars Reviewed February 16, 2013

Excellant place to stay! worth every cent for the luxury, we loved it. The staffs from reception desk to housekeeping and resturant were pleasant and very acomadateing. Would certainly stay here again next year and each year I'm in the area. All of the staff were pleasant and careing and made all feel special like you were the most important one there. Breakfast was exceptional, I had a made to order omlet every day with a wide range of veg. to add to it, enjoyed a different one everyday!

Room Tip: they were all good
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Tampa - Brandon

Address: 10220 Palm River Rd, Tampa, FL 33619
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Tampa
#6 Business Hotel in Tampa
#7 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Tampa - Brandon 3.5*
Official Description (provided by the hotel):
The Embassy Suites Tampa Brandon is just seven miles from downtown Tampa and offers easy access to Busch Gardens, Fl State Fairgrounds, University of South Florida, Tampa Convention Center, beaches, and more. Guest rooms at this all-suite hotel feature a fully-equipped kitchen, high-speed Internet access, and two televisions with HBO. The property also offers complimentary made to order breakfast and evening reception with free snacks and alcohol, outdoor pool, and fitness room. On-site dining is available at Mango’s Restaurant. ... more   less 
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Also Known As:
Embassy Suites Tampa - Brandon Hotel Tampa
Embassy Suites Brandon
Brandon Embassy Suites

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