My 3 children and I stayed at the Country Inn for two nights this past weekend. I originally reserved a regular room but then 1 week prior I called and switched my reservation to a "studio suite" with two queen beds and a couch. I repeatedly asked the person on the phone if the couch in the suite pulled out to a bed and she said "no, only suites with one king have a pull out couch, not the suites with two queens." Anyway, when we arrived at 11pm to check in with 3 tired children I was told that I already checked in. Apparently, my reservation was given to someone else. Someone came there with a name that was not even the least bit similar to mine and they gave them my reservation. Nobody even realized that it was the wrong name! Fortunately, they still had rooms available and the desk clerk gave me a different room. He was very polite and tried to deal with the problem but was a little flustered. I'm not sure if it is because he is the one who screwed up, he was trying to fix someone else's mess or both. Originally he gave me a standard room and then when I asked if it was a studio suite he quickly changed my room. I got charged the price of my reservation and was not offered anything for my inconvenience of having to wait while they realized they gave away my reservation. Then when we got to the room the first thing I did was check the couch and of course it was a pull-out. The reservations agent was misinformed and gave out the wrong information. Fortunately for them my husband didn't end up coming or we would have gone somewhere else because I relied on her statement.
After that, the rest of my stay was very pleasant. The room was clean and new. The central air in the room was a little annoying because you couldn't really control the blowing unless you shut the unit off completely and the curtain kept blowing up but the room was large, the bathroom was clean, had granite countertops and we were very comfortable. It was also very quiet. For the remainder of our stay the staff was extremely friendly, helpful and courteous and always smiled and asked if they could help. The location was great for where we needed to go and there was plenty to do in the area. The breakfast was fine as we are not big breakfast eaters and the attendant in the breakfast area was extremely nice and eager to please. Overall, I would recommend staying there and would definitely return. I think the check-in mishap was a fluke because all other aspects of my stay were extremely pleasant.
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- Also Known As:
- Country Inn And Suites Tampa/Brandon
- Country Inn & Suites Tampa/Brandon Hotel Tampa
- Country Inn Tampa Brandon
- Tampa Country Inn