This was an overnight stay only before a cruise and for that the room more than served its purpose. The property itself was very nice. We had a huge room and it was clean. The breakfast was really good and better than the Hampton breakfast we had the day before. My biggest complaint was the front desk service and to some extent I understand the situation but still. A very large group was waiting to check in when we arrived and it appeared they had multiple rooms being shared. I was almost immediately assisted but I was not welcomed, was not welcomed as a Hilton Honors guest, and even though it was after the 3pm check in time I was told they were't sure if my room was ready or not. I waited in the lobby for nearly 45 minutes for them to verify my room was ready. In the meantime the large group apparently figured out they could squeeze more people into one room and they called down to cancel another room. The poor 1 person at the desk had to contact someone else and appeared to be in an argument with them over fire code etc but seemed to be told to let them do it anyway. There apparently was also some issue with the water in another room as it seemed another room was being used just so folks could use the shower. Again, as a guest I shouldn't hear conversations like that. But this was all very vocal and loud while I'm sitting in the lobby waiting to get my room key.