Our check in experience was very pleasant. The room/suite was nice, although a little smaller than I had expected (and this was an end room and supposed to be larger than most). The climate controls appeared to be "locked" and we couldn't lower the temp. in our room. We slept in the room at 74F which is much too warm for us. However, the following morning, I did discover that by holding down the button for several seconds I could override this. The complimentary breakfast was substantial and quality was on par for this type of feature. My only criticism was the outdoor recreation area; a used, soaking wet diaper thrown out of the hot tub by someone, no lighting at all in the pool and very poor condition (bulging) basketballs available for use on the half basketball court. If we had paid full price (we got a substantially reduced rate through Hotwire) I would have been quite disappointed. As it was, our stay was good/very good for the price paid. With a few relatively small improvements, the hotel could be great.