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“Mostly positive.” 4 of 5 stars
Review of Embassy Suites Tampa - Downtown Convention Center

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Embassy Suites Tampa - Downtown Convention Center
3.5 of 5 Hotel   |   513 S. Florida Ave., Tampa, FL 33602 (Downtown)   |  
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Ranked #53 of 159 Hotels in Tampa
GreenLeadersBronze level
Fort Pierce, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Mostly positive.”
4 of 5 stars Reviewed August 9, 2014

Myself and three others stayed at this hotel over the weekend of July 11-13. We were attending the very large anime convention in the convention center nearby. We had requested early check in as the convention activities began several hours before normal check in, but this was not available for us. The hotel did assist by locking away our massive pile of luggage until the room was available, allowing us to go to the con. However it meant not being able to change before going. We were located on the 18th floor and with the hotel pretty much booked, this meant frequent waits for 15 minutes or more for space in an elevator. The room was clean and the view excellent. However there appeared to be an issue with Housekeeping and being able to provide towels. Once the towels were collected Saturday, there were none available to be left for us. It took a phone call to the front desk , after leaving a message on Housekeeping's extension earlier, to have some towels delivered. But only two bath towels were provided even though I specified that we had 4 people. In addition, the door separating the sleeping area from the rest of the room squeaked horribly each time we touched it.
I communicated all this as I checked us out and Latasha at the desk both apologized, promised me that this would be addressed and provided us a discount on our stay. She and the extremely positive and helpful bellman, Sammy were two very bright points in our stay.
For the price, given that I think the hotel was simply unprepared for the sheer number of people involved, the stay and the hotel was mostly positive. I would stay there again.

Room Tip: Rooms facing the bridge get a great view of the harbor fireworks. Soda machines and ice machines ar...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 10, 2014
Dear Melanie O
Thank you for taking the time to share your feedback from your recent stay with us at Embassy Suites Tampa Downtown. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was delighted to read your kind appraisal of both Latasha and Sammy. I will certainly share your feedback with my team as I am sure they will be equally pleased. I was of course concerned to learn of the areas which left you to feel disappointed. I can appreciate what a nuisance this was for you. We are committed to providing you a much improved experience on your next visit to Tampa.
Best Regards
Jason Bowers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2014

We made it clear on the phone before we reserved the room that we had to have late check out, which was listed as guaranteed with AARP registration and HHonors. We were attending a conference with a 2 week old baby and needed someone to stay in the room with the baby while the mother attended the meetings. We were told we could have that on the phone and upon arrival, but they notified us they would not after we ate breakfast the next day. The air would shut on and off, we would all start sweating, then it would kick on again. We were told there was no other room and no over-night maintenance?? We asked for extra pillows, and did not even get one. The room was called a suite, but was really small, probably the size of a regular room with a wall down the middle. We were a little squished. Also surprised by mandatory $24.00 parking charge on top of the rest of the bill.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 10, 2014
Dear toyc508
Thank you for taking the time to share your feedback regarding your recent stay at Embassy Suites Tampa Downtown. It is of course with great concern that I have learned that we did not meet your expectations on more than one occasion during your recent stay.

I welcome you to contact us directly by calling the hotel at 813.789.8300 and asking for the manager on duty so that we may fully investigate your experience. I trust we will have the opportunity to restore your confidence in the near future. I look forward to welcoming you back.
Best Regards,
Jason Bowers
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Lawrenceville, United States
1 review
5 of 5 stars Reviewed August 8, 2014

One of the best values in the Tampa area. The hotel offers a complimentary breakfast every morning with omelets cooked to order, the best seasonal fresh fruits, a wide assortment of breads, muffins, cereals and other breakfast foods. A host of amenities, including a swimming pool and fitness center, provides travelers of all kinds opportunities to exercise and stay fit. The daily reception offers guest free snacks, cocktails and non-alcoholic beverages a chance to unwind and socialize. The location of this hotel, combined with outstanding service and amenities, makes it one of the best values in the Tampa area.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 9, 2014
Dear Joan W
Thank you kindly for choosing Embassy Suites Tampa Downtown and for taking the time to share your feedback on Trip Advisor. I am happy to read you enjoyed so many aspects of our property and that your experience was close to perfect. We certainly look forward to welcoming you back in the near future.
Best Regards
Jason Bowers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2014

We stayed here for the 2014 Tampa Bay Comic Con which was in the Tampa Convention Center. The hotel is in the perfect location for the convention center. The price was very reasonable especially considering they provide a free, cooked to order, hot breakfast every morning and complimentary happy hour every evening from 5:30 - 7:30. All of the hotel staff were very friendly and helpful. I would definitely recommend this hotel for anyone who is attending an event at the Convention Center or the Forum. We will certainly be staying there again in the future.

Room Tip: Higher floors have much better views.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 9, 2014
Dear 860charlenef
Thank you for choosing the Embassy Suites Tampa Downtown and for taking the time to post your detailed feedback of your stay. It was very pleasing to read your appraisal of the hotel itself as well as the area and all of the amenities that you enjoyed. I certainly look forward to welcoming you back soon.
Best Regards
Jason Bowers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

I want to thank everyone for their review in this hotel I be staying with my family and best friend for Christmas is my first time going out of my normal routine every year want to do something different this time book 3 night 24.25.26. And I hope to have the best experience can't wait to meet bellman sammy ...

Stayed August 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 9, 2014
Dear marianela r
Thank you for choosing Embassy Suites Tampa-Downtown for your upcoming trip to Tampa. I appreciate you taking the time to post a review and we look forward to welcoming you to our property in December.
Best Regards
Jason Bowers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 5, 2014

Not really a Embassy Suite fan but was in the best location for Convention Center. First room was disappointing. After getting the front desk to give me a clean room we were pleased. Ask for one of the remodeled rooms. It was on the 19th floor and was pleasantly clean and new. Was most surprised with the huge buffet style breakfast they serve to the entire hotel. People always love something free. Found the staff very friendly. No complaints on anyone. Most staff actually seemed happy to be working there. Could not understand why the hallways in front of the elevators had the same confetti laying around all the 4 days we stayed there. Loved the TV's that were stationed on the wall on top of the elevators. Gave one something to do while waiting for the slow elevators. Would stay again.

Room Tip: Get far from elevator as you hear them go up and down all night. Rooms that face the afternoon sun a...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 6, 2014
Dear Dianne F,
Thank you for choosing the Embassy Suites Tampa Downtown and for taking the time to post your detailed feedback of your stay. It was very pleasing to read your appraisal of the hotel and all of the amenities that you enjoyed, especially our cooked-to-order breakfast buffet. I certainly look forward to welcoming you back soon.
Best Regards,
Jason Bowers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2014

From the time of check in til check out had NO complaints ! We stayed at this hotel as a part of a park and cruise package. The hotel is gorgeous! Our view was Gorgeous! Our room was spotless ! We could have actually walked to the cruise port if we had to, it was just that close ! The valet parking was nice and the attendants were very quick and accommodating as we had to retrieve several items from our car before our cruise. No one was allowed up in the parking area, so we felt very safe leaving our vehicle there for a week as we traveled. Starbucks was physically located in the lobby which made our stay even more awesome!

The managers reception, as always in my opinion, was lacking. Pita chips and alcohol is not my thing, but that is not why we stay at Embassy Suites !

Love Love Loved this place !

Room Tip: Get the water view! Totally worth it !
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Green Features: Sadly I do not pay attention to this. We generally stay at Hilton Hotels exclusively because we know that we can always count on a clean room, good breakfast, and great value.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites Tampa - Downtown Convention Center, responded to this review, August 8, 2014
Dear Leigh M
Thank you for choosing Embassy Suites Tampa Downtown for your recent stay. I would also like to thank you for taking the time to post your positive review. I am very pleased to read that your expectations were exceeded and to learn that our staff treated you well and you were happy with your accommodations. We certainly look forward to welcoming you back to visit us again in the near future.
Best Regards
Jason Bowers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Tampa - Downtown Convention Center

Address: 513 S. Florida Ave., Tampa, FL 33602
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Tampa
#28 Romantic Hotel in Tampa
#34 Business Hotel in Tampa
#43 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Tampa - Downtown Convention Center 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more   less 
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Also Known As:
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites

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