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“Huge variation in room quality” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Tampa Stadium Airport

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Holiday Inn Express Hotel & Suites - Tampa Stadium Airport
2.5 of 5 Hotel   |   4750 N. Dale Mabry Hwy, Tampa, FL 33614   |  
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Ranked #84 of 159 Hotels in Tampa
Berkeley, CA, USA
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Huge variation in room quality”
2 of 5 stars Reviewed June 14, 2013

I stayed here with a business group in room 236. I must advise you do not stay in room 236. The room was musty, moldy, had cockroaches, nail polish stains all over the carpet.

A colleague stayed in room 214 and it was like night and day. His room was clean, non-musty, non-moldy, decent carpet.

The public areas are appropriately nice for a hotel in this price range and age.

If I were to stay here again, I would check the room before I committed.

Room Tip: Do not stay in room 236. It is moldy, musty and has cockroaches.
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Tampa Stadium Airport, responded to this review, June 30, 2013
Dear Berkeley_Trader,

Thank you so much for taking the time out to write a review of our hotel. We constantly strive to provide an environment of comfort and value to our guests; therefore we are sincerely concerned when we fall short of your expectations. It dissatisfies me to know that you were inconvenienced with the condition and unacceptable cleanliness of the room you received. We appreciate your comments and rest assured that they will be shared with our team for improvements.

We thank you again for your review, and we look forward to welcoming you back to provide you with a better accommodation.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    49
    67
    38
    23
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • German first
  • Portuguese first
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English first
Fort McMurray, Alberta
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 12, 2013

We spent one night here before flying out of Tampa. We had a king room, it was a nice size. The staff was friendly and efficient. It was roughly a 10 minute (or less) drive to the airport. We were impressed by the complimentary breakfast, more than the standard found in most hotels: there was sausage, eggs, pancakes, toast cereal, biscuits and gravy, yogurt, plus coffee, juices, etc. it's not a really fancy place, but we would stay here again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ryan C, General Manager at Holiday Inn Express Hotel & Suites - Tampa Stadium Airport, responded to this review, September 20, 2013
Hello CeeCeeK. Thank you so much for taking time out of your day to fill out a review for us! Although you stayed here before I took over as General Manager, it is good to see I have a good foundation to build all of our improvements on. We hope you get a chance to come and see us again soon!

Ryan Cornelius
General Manager
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U.S.A.
Top Contributor
168 reviews 168 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed May 27, 2013 via mobile

Pro:
-13 minutes from airport/ 5 minutes from Bucs/Rays.

Cons:
-Big comfy chair had a leg MISSING!
-Thick layer dust on back and arm of chair.
Front desk said it was too late to do anything- maybe they could move me. I said I would just stay out of chair- my issue is why did housekeeping miss this and what's with the dust???
-No WiFi Internet access on 4th floor- I called front desk again and she said, your on the east side, only the west side has trouble usually. She said if you see the Comfort Inn WiFi the password is (and rattled off something). I said I don't see Comfort Inn either.
-Room was very run down and out dated.- shower rod was 'rigged' up with some crazy screws and looked like it could fall.
-Carpet had big red stains??? Wax?? Blood?? Red koolaid?? Looked like it had been cleaned, but could still see it- right in front of fridge.

*Just stay somewhere else.*

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Tampa Stadium Airport, responded to this review, July 2, 2013
Dear SenatorMcCain,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the convenient location of our hotel within the area. Please accept our sincerest apology for the issues you had with your room accommodations and the service you received did not live up to your expectations. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, we have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
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Wheeling, West Virginia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2013

My daughter and I stayed here for Yankees spring training. Great location. We were within easy walking distance to the stadium, though a shuttle was available. The place is not fancy, but it is modern, clean and comfortable. The staff is very friendly and accommodating. Shuttle service was available for some nearby trips. The manager's reception during the week was a great perk. Again, not fancy, but a good way to have a light meal before you go to the ballpark--and those ballpark food/drink prices. Overall, a great visit and one we are likely to repeat.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

I, because of office scheduling, stay in a good number of 3 Star properties - at least 15 days a month are somewhere else ! I've stayed in a lot of Holiday Inns as well. Everybody's stayed at a Holiday Inn so I'll just hit what was really good.
Check in was less than a minute ! !
Room was bright (no low level lighting to hide the dirt)
I actually felt like I wouldn't catch something if I walked on the carpet or floors in the bathroom. You could actually see the pattern in the carpet. The whites were White White.
There were enough outlets to plug in Lap top, phone and still have outlets left over.
The work station wasn't directly in front of the AC so you don't freeze to death working.
This is one of the cleanest rooms I have ever stayed in ! !
The only difficulty was trying to shave . The lighting in the bathroom was good enough for evrything but trying to shave !

Room Tip: If you're not paying attention to things you will drive right past. There is a closed restauran...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

Found this hotel on last leg of our vacation. Location was very convenient and we had a great experience with night staff, Rafael who was very friendly and accommodating.
Clean beautiful room and good breakfast!
Couldn't have asked for more!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
90 reviews 90 reviews
46 hotel reviews
Reviews in 32 cities Reviews in 32 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 5, 2013

This hotel is great for location. You are near the stadium and the shuttle can take you to International Mall for shopping. Lots of good restaurants along Dale Mabry. As for the property itself, it sits back off the highway behind a closed steakhouse. The staff is efficient but not overly friendly. There is a good breakfast each morning and a passable happy hour with food in the late afternoon. I found it odd that they offer only beer or soft drinks, no wine.

The room was clean, well equipped, but it appeared that everything was cheap. Cheap soap, small plastic glasses, worn towels. Instead of Holiday Inn Express, it had more of a DaysInn feel. If you are going to stay here, I recommend that you do so for location.

Interesting that Holiday Inn still doesn't get that Hilton and Marriott have really upgraded the guest experience for a few dollars more. Don't they ever check out their competition?

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Tampa Stadium Airport, responded to this review, July 10, 2013
Dear AtlStew,

Thank you for taking the time to post a review of our property. I am pleased you liked the location of our hotel. However, It is unfortunate the room amenities prevented you from fully enjoying your stay at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Tampa Stadium Airport

Address: 4750 N. Dale Mabry Hwy, Tampa, FL 33614
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #84 of 159 Hotels in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Tampa Stadium Airport 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Stay SMART at the Holiday Inn Express Hotel & Suites Stadium Airport Area, Tampa s newest Express hotel.We are the closest Tampa hotel to Raymond James Stadium, home of the Tampa Bay Buccaneers and Legend s Field, the spring training site of the New York Yankees.Our hotel is close to Tampa International Airport (TPA) and Westshore business district. Downtown Tampa, Port of Tampa, the Convention Center and St. Pete Times Forum, are just a 5 minute drive. The Holiday Inn Express Tampa Stadium hotel is also close to all attractions such as Ybor City, Busch Gardens, Tampa Aquarium and MOSI. We offer free shuttle service within 3 miles, between the hours of 5:30 am and 12 am.The Holiday Inn Express Stadium Airport Area hotel is a non-smoking facility featuring our free Deluxe Breakfast Bar, High Speed Internet Access and business center. Our Tampa hotel also offers 7,000 square feet of meeting space and full-service catering facilities and our peaceful setting on our own private lake is the perfect location for exchanging your wedding vows. Unwind at the end of your busy day at our outdoor heated pool and spa or in our state-of-the-art fitness center.Corporations located nearby the hotel include Hertz, St. Joseph s Hospital, General Motor s, Lear Corporation, General Electric and FEDEX Corporation.The Holiday Inn Express Hotel & Suites Stadium Airport Area Tampa s newest attraction! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Tampa Stadium Airport
Holiday Inn Express Tampa
Holiday Inn Tampa
Tampa Holiday Inn

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