Spoke personally to the manager as the last resort to the problem. Front office personnel lacking in customer relations skills - Dorothy. People behind the call center was polite and helpful at time of reservation but the hotel is saying "they gave us wrong rate therefore it is not their problem", really? Then whose problem is it? I booked the first time for the Hard Rock rate. I was lead to believe that I did but to my surprise my card was actually charged something else which I found out when I had the confrontation with the manager. All in all, will never step foot in this hotel, deceiving people. My husband and I was embarrassed by the scenario because my father-in-law who is celebrating his birthday, wanted to pay instead. So, 2 occasions ruined by the quality of service. Why did I come back in the first place? Hotel was clean, period!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Fairgrounds/Casino is located across from the entrance of both the Florida State Fairgrounds and the Mid-Florida Credit Union Amphitheatre. We are also only a half mile from the Seminole Hard Rock Casino and offer complimentary shuttle service to guests visiting there. We are conveniently located off I-4, less than 5 minutes away from I-75. If shopping is your pleasure, we are easily accessible to Brandon Town Center mall (7 miles), Westshore Mall (12 miles) and International Plaza (12 miles). With easy access to I-75, I-4, I-275, US 41 and US 301, our guests are minutes away from all area attractions and points of interests. Our rooms either feature one King Bed or two Queen beds. Guests can enjoy our outdoor pool, fitness center, free wireless & wired high speed Internet access, business center, and great breakfast with signature cinnamon rolls. We also have a few rooms with special jacuzzi tub for some extra relaxation after a great day in the Bay area. So whether you are in the area for the Fairgrounds, Raymond James Stadium, the area Beaches, Busch Gardens, or taking in an event at the Ford Amphitheater, the Holiday Inn Express Hotel & Suites at the Fairgrounds is the STAY SMART location to be. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Tampa/Fairgrounds/ Hotel Tampa
- Holiday Inn Tampa
- Tampa Holiday Inn