We stayed at this hotel after our reservations was lost at the casino, and never regretted it. Wonderful staff with clean rooms, great continental breakfast. I would have given it a 5 dots, had it not been for the noisy kids above us.

There was only one drawback to this hotel, and it had nothing to do with the staff or the hotel itself. The people staying there were inconsiderate, loud and thought listening to music at 4:00am was acceptable behavior. The staff was cheerful and helpful, and the shuttle service was a real plus. Great location and extremely clean.

We stayed at this hotel last year and it was great. The room next to us had a lot of kids with no adult present. They bounced around and yelled really loud. No problem, as we had children ourselves and remember back then. At a little after 10PM we heard a lady come into the room yelled at the kids, must have put them to bed but turned the TV on very loud. After 11 PM I called the front desk and the TV went down for a while. Then the TV went loud again and the kids woke up and it was unbearable. I called again at 11:45 PM and said that we were either leaving or needed another room. We were moved two doors down and went to bed when all hell broke loose with kids again. We called again and the desk clerk came up. She agreed and knocked on the door for quite a while before they heard her. Finally they opened the door and a girl around 8 or 10 years came out and gave the clerk a big hug. The desk clerk yelled at them and said that things would be OK now. Seeing that She was probably babysitting two rooms full of kids We had enough and checked out at 12:25 AM and drove back to Kissimmee. No room refund or discount offered.

I happen to travel a lot and cannot begin to say enough about Theresa White and her staff. I travel to this area a few times a year, but back in 2008/2009 I was there almost every week for 6-8 months and they made you feel like you were at home. Me and my team would leave early and Theresa and her team always made sure we had something to eat prior to us leaving before the breakfast area was even open.

I have choices but with this type of service i have no reason to book anywhere else.

Thanks,
Rick Gard