My husband and I thought we would take a nice trip to this hotel for his birthday. Its a new hotel and its part of The Marriott Autograph Collection. Its theme is Food and Wine and you will find it running through out the hotel - from the common areas to the rooms.
Check in was very quick and efficient. We were a bit early and didn't expect to check in right away and were very pleasantly surprised that there was a room ready. We were given our keys and a brief description, from the Front Desk Clerk, about the offerings of the hotel and we were on our way to the room.
Once in our room we noticed some problems. The first one was hair on the bathroom floor. 2nd was the trash can in the bedroom still had trash in it. We are both in the hotel industry so maybe we are a bit more forgiving than we should be so we just ignored and didn't worry about those issues. After a bit more investigating, we noticed there were coffee and tea pods in the room but no coffee machine. We called down to the desk and let them know right away the machine seemed to be missing. They brought one up quickly.
The room is gorgeous. Nice comfy bed, clean linens, flat screen TV, nice robes, nice amenities, good wifi. BUT, the room did have a few problems. First, there is no dresser. The television doesn't swivel so unfortunately you can only watch it while in bed. Water pressure was a lacking a little both mornings. There isn't a full length mirror. The bathroom door is more like a barn door and doesn't provide real privacy (you can hear everything if you no what I mean). The bathroom door is also marking up the wall every time it is opened and closed. Overall we thought it was a quiet hotel but the 2nd morning, at 7:30am, the City started doing work just outside of the hotel and it woke us up. We were hoping to sleep in a little, have breakfast there but instead we checked out and went elsewhere for breakfast.
One of the bigger disappointments are the Menus on the hotels website and on the app you are encouraged to use once you check in. They are not anything like the actual menus the hotel currently offer in the restaurant and bars. Not only are many of the items not on them anymore, overall the amount of choices are limited. I understand this is a newer hotel and I am sure they are still finding out what works and what doesn't but if they have time to "retweet" a Twitter post and/or post daily on FB then they should be able to take the time to have all on line media updated and correct. At the very least, the info/menus should be correct on the App you are encouraged use once you check into a room.
Our first afternoon there we had lunch in the restaurant. It was good and service was pleasant but she brought us the wrong check and we had to flag someone down to get the correct one. Not a big deal but just another "missing the mark" type thing with everything else we were noticing.
We decided to head up to The Edge Rooftop Bar and LOVED IT. The staff there is really outstanding. I must mention Darren - he is a great ambassador for the hotel. Take the time to go up there, relax, talk with the staff, and let them make you one (or 4, lol) of the fabulous drinks they have created. These guys are true mixologists in every sense of the word and take much pride in their work. The drinks are crafted with patience and precision. Yes, they do not carry all of the name brand liquors you may know - what they carry is even better and what they make for you will be even more delicious.
We had dinner at the Bar in the restaurant. Service was fast and friendly. Food was good. My husband had a burger and it was cooked perfectly. I had a Steak Sandwich that was a little heavy on the salt. No biggie. It too was very good. I started with the Bone Marrow and it was very disappointing. It was half of a very large bone, cut length wise, but only had about a tablespoon of marrow in it.
We headed back to our room and decided to grab something from the mini bar. Well, when we opened it we realized it had not been stocked from the person prior to us in that room. We decided just to let the Front Desk deal with it in the morning. We also were not sure if the menu for the Mini Bar was correct given the fact that no other food menu was.
The next morning we decided to head out for breakfast and on our way out we told the Front Desk of the issue with the Mini Bar - as well as the hair on the floor and the trash can not being emptied that we noticed when we checked in the day before. The clerk was very nice and said she would see that it would be taken care of right away. Well, it wasn't. We were out for about an hour and a half and came back to the same not cleaned room and not stocked mini bar. Ok, maybe we didn't give them enough time, maybe it was a busy morning - no biggie. Just another missing the mark moment. We were heading out again for a few hours and thought for sure we would come back to a clean room and stocked mini bar. Nope - same uncleaned room and same not stocked mini bar. The housekeepers were on the floor so my husband asked one of them if they would make up the room while we went down to the restaurant for lunch. This was around 1:45. She said of course and said we would be next. Great! Well guess what? Yep, still not cleaned or stocked after we got back from lunch. We gave up. The hotel obviously was having housekeeping problems that day. My husband finally went and found a housekeeper, around 3:30, and asked for some clean towels. He was handed some. He also inquired about the Mini Bar - at this point we just didn't want to be charged for the missing items. She said she would send someone. A short time later someone finally knocked on the door for the mini bar. We explained it hasn't been stocked and wasn't stocked when we checked in but we weren't sure what all should be in there since all the other menus we have seen are wrong. Well, apparently that menu was wrong too. It was missing a few items but not nearly what we thought. The young man apologized, took an inventory of what needed to be replaced, left for about 10 minutes and came back and had all the items to fill it.
We had dinner at Berns on our 2nd night (loved it!) and decided to end our night with a nightcap at The Edge Bar. Again very enjoyable.
As I mentioned before, we were planning on sleeping in a little and having breakfast at the hotel before we left but with all the early morning noise and the overall disappointment with the hotel, we opted to check out earlier than planned and eat elsewhere. I really hope they can fix the problems. Its a wonderful concept for a hotel. Will we give it another chance? Maybe - I am not sure what the deciding factor will be. Maybe they just need some more time to work out the kinks...........and there are a lot of kinks.
- Official Description (provided by the hotel):
- Explore life's many flavors at the Epicurean, where your stay will be filled from beginning to end with experiences that activate all your senses. Relax in the urban chic comfort of our luxurious guest rooms and suites. Signature restaurant, rooftop bar, full service spa, wine shop and culinary classroom with a robust calendar of events. Awaken Appetites Unknown! ... more less
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