For a value for money hotel, you really can't go wrong here. My whirlpool room was spacious and comfortable. But for someone who travels a lot there were quite a few service issues that disappointed me and are worthy of mention.
The housekeeping staff had a habit of removing towels (including those I had hung up) and not replacing them. When I got to the bare minimum, I did ask for some more and in what could be a scene from a comedy film, two staff arrived separately, each with a bundle of towels, that eventually left the room overflowing with the things.
One afternoon, at about 4.30pm, I returned to my room to find that housekeeping hadn't been. I called down to the reception to be told that housekeeping was provided up till 5pm, but that they would check, as it looked to me as if my room had been missed. I popped down to the foyer to give the cleaners free reign. They did eventually turn up and completed the cleaning in double-quick time.
It was while I was waiting down in the reception, that I decided to have a cup of coffee from the large flasks that were there. The coffee was stone-cold! I could see some American guests taking their cups to the microwave in the breakfast area.
The air-conditioning unit was quite noisy. Luckily the evenings weren't too warm, so in the end, I decided to turn it off at night.
Neither of the computers and printer in the foyer worked all week. There was a sign informing guests that they were out-of-action, but this implied it was only a temporary issue.
The free WiFi service was OK, though - in an apparently random manner - you'd be thrown off without warning and prompted to sign back in again. The duration between interruptions would vary from a few minutes to a few hours. This was more of a problem with my laptop, rather than my smartphone.
I mentioned I had a whirlpool bath. This was great, though draining it was problematic, as the weight of the water kept forcing the plug to settle back down. In the end, I had to put a used coffee packet under it.
Take care with the toaster at breakfast. With no guide as to what is a suitable level, it's easy to burn your bread. I would recommend setting it to no more than level three.
As I said at the outset, if you're looking for value for money hotel in a good area - there are lots of great dining options for starters - then this is a good base. If I return to the area, I think I will try out their sister property, a few blocks away - the Hilton Garden Inn - to see if the levels of service are more consistent and reliable.