Great lopcation. Close to two great malls and many top notch restaurants. Hotel room service was excellent. Lobby restaurant is adequate. Sometimes understaffed. I had asked for a drink off their menu in the early afternoon. The waiter took my order and came back with a drink, saying he doesn't know how to make drinks and let me kow if it tasted all right. At least he was honest. My bag were to be shipped out the day I left the hotel. They screwed it up and set it out the next day. They assumed responsibility and offered to pay for the shipping of my bags. Elevators fast, but middle one very bumpy ride. Needed some type of service. Conference rooms and service was excellent. FOr a business hotel, I would have thought there computers would have MS Word, but they didn't, which was a real problem. They advertise turn down service on the club level rooms. We never received that. I asked why not, and they said you have to request that service. Why advertise it then? Club level food service is limited and average at best, compared with the Ritz. The service is limites to breakfast and appetizers in the evening. Staff all very friendly. Pool and work out area were excellent. Over all a good value and nice quiet hotel in a great area.